Request of where to send Warranty Card to activate warranty for Model No CA5000. Card came back as undelivable.

There is no listing for the fan IQ Air uses in its units, but you could pull the fan unit from the case and match it to one of the many fan motors at this site:www.emotorstore.com/

The only other light I'm aware of is the light in the back of the machine attached to the radio frequency ionizer. This light lets you know that both of the ionizers including the needle point ionizer are working. When the light is off, it means the ionizers need cleaning or service. When I clean my machines, I always clean off both ionizers w/ a 50/50 solution of Ammonia w/ a paper towel. I do this the same time I clean the ozone plate. If you're machine is still under the 3 year warranty, you can send it back to be fixed for no charge except shipping. I hope this helps.

Where's your rep?! This unit comes w/ a three year warranty. Send it back to fix it. You should only have to pay shipping.

You have a three year warranty on the machine. Send it back so they can fix it at no cost. It will only cost you about $15 to ship it to them.

Yes, but keep in mind the warranty requirements:
To receive the full benefit from your Defender ®, replace your filters regularly. • Every 6 months, replace your Enviropure® Charcoal Filter. • Once a year (for Perpetual Warranty*)/up to every 3 years (depending on usage), replace your Medi-Filter® Cartridge.
*Refer to the warranty for information on warranty extension(Perpetual Warranty)

You might want to read up on some of this:
http://www.consumeraffairs.com/retail/sharper_image.html

If you are inquiring about product warranties on former Shaper Image products, purchased prior to October 2009, we unfortunately cannot help you. On February 19, 2008, The Sharper Image Corporated (“TSIC”) operating under previous ownership and management, filed for bankruptcy in the United States Bankruptcy Court for the District of Delaware. Since that filing, a new group of investors acquired certain assets of TSIC including the brand name and the SharperImage.com website. We understand your frustrations and recommend visiting http://www.kccllc.net/sharperimage for more information, or call 1-877-312-7060. For orders placed through ShaperImage.com after October 2009 please refer to the manufacturer instructions on the warranty card provided with your purchased product.
Retail Store Purchases
Unfortunately, if you have questions about a Sharper Image product that was purchased from a retail store, we cannot help you. SharperImage.com can only assist with purchases made through the SharperImage.com website. For questions, or possible returns you have, please go back to the store where you made the purchase. For a list of retail stores carrying Sharper Image products, please click here. You will need to contact the individual retail stores to find out the specific products they carry.
For additional information regarding retail store purchases, please call 1-877-312-7060.
Replacement Parts
If you are inquiring about replacement parts for former Sharper Image products, purchased prior to October 2009, we unfortunately cannot help you. SharperImage.com is a new business venture that started in October 2009 and has no affiliation to The Sharper Image Corporated (“TSIC”) that filed for bankruptcy in 2008. Information regarding the TSIC bankruptcy case can be found at http://www.kccllc.net/sharperimage. If you have a warranty from the former Sharper Image, please find more information here, or call 1-877-312-7060.
SharperImage.com does not provide replacement part service at this time. We are not the product manufacturer and therefore do not have access to replacement parts. However, if your product is not working properly, or arrived defective, you can request a return within 60 days of purchasing by e-mailing our customer service department at [email protected]. After the 60 days expires, you must refer to the manufacturer instructions on the warranty card.

Please Rate

There is a problem with the main circuit board. Ecoquest will replace the circuit board. If the Fresh Air is still under warranty you have to pay shipping. If it is not under warranty, you'll have to pay all of the repair cost. You'll need to call to get an RMA number before you send it in, either way.

There is no repair facility, just a replacement. Go to sharperimage.com, call the 800 number under the faq section. that will direct you to a place that is honoring the warranty. they will only replace the unit, and said they have a warehouse full of them.

Hi Bonni,

If you bought it new from EcoQuest, the record should be available from EQ Customer Service, or from the Dealer you purchased it from. You should have received (and filed) a warranty card. They should be able to verify who sold it by the serial number, and give you warranty information from that.

Since we techs here at FixYa aren't employed by EcoQuest, we don't have access to the serial number records; you will have to contact the EQ Customer Service there as well.

As for the repair, you would have been given an RMA (Returned Merchandise Authorization) number; without this, you may have difficulties with EQ, since this is how repairs and returns are tracked. Did you deal with this personally or through a Dealer? In any event, they should be able to cross-reference it by serial number and date of service.

EcoQuest Customer Service is at 800-989-2299, or at

[email protected]

if you prefer email.

If I can be of further assistance, let me know. If this solves the issue, please rate it accordingly.

Thanks in-advance for using Fixya.com,

Jon

Hello there,

Given your description, I'd say you have a short-circuit. Arcing (sounds like arc-welding, not the gentle buzz of normally-operating discharge plates) indicates a serious problem with the high-voltage side. Since I'm not an electrician, and you probably aren't either, I'd do the following.

1) If it's under-warranty, contact the dealer you purchased them from, or contact Ecoquest directly.

Ecoquest International
310 T. Elmer Cox Drive,
Greeneville, TN 37743
1-800-989-2299

Get and RMA # and proceed according to their instructions.

2) If out-of-warranty, understand you'll need to have someone qualified (either at Ecoquest or a qualified electrician or electronics technician) find the short and repair it, and this will generally cost you something. Request a quote in-advance, and decide how you wish to proceed. On the plus side, Ecoquest will often upgrade/refurbish the hardware inside if they do a repair, so it's sometimes certainly worthwhile.

Good luck.