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Posted on Aug 10, 2008
Answered by a Fixya Expert

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Door error message

Just installed a new black cartridge, now I am getting a door open message but, it's not open.

1 Answer

steve shroder

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  • HP Expert 141 Answers
  • Posted on Sep 20, 2008
steve shroder
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Joined: Aug 07, 2008
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You may have a broken cartridge lock or door sensor. remove all the toner cartridges. then open and close the door and watch for 4 white hooks that open and close on the right interior of the machine where the cartridges are installed. if three of the 4 open and close with door then the one that doesn't is your broken lock. if all 4 work then you have a broken door sensor. Good luck.

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0helpful
1answer

Advent resetting ink levels

Hi There
Your all-in-one printer is designed to stop printing before quality is compromised. Make sure you always use KODAK Ink Cartridges. Kodak is not responsible for the compatibility or performance of non-Kodak brand ink cartridges or refilled ink cartridges. To purchase KODAK Ink Cartridges, go to the KODAK Store.
To resolve the error, replace the black ink cartridge with a new cartridge:
  1. Turn on your printer.
  2. Open the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For ESP 3250 and ESP 5250 all-in-one printers, if the ink cartridges don't move to the center when you follow the instructions on the LCD screen, see Printhead and ink cartridges do not move to center with access door open.
  3. When the printhead stops moving, pinch the latch on the black ink cartridge and lift it out of the printhead.
  4. Remove the new black ink cartridge from its bag.
  5. Remove the protective cap from the black ink cartridge.

    CAUTION: Insert the ink cartridge immediately to prevent the printhead from drying out.
  6. Insert the black ink cartridge into the printhead.
  7. Press down on the tab until you hear a click.
  8. Close the access door. For printers with LCDs, follow the instructions on the LCD screen.

    NOTE: For more information on installing ink cartridges, see the Extended User Guide for your printer. Review Maintaining Your Printer - Replacing ink cartridges.
If the error continues, upgrade the firmware for your printer:
  1. Press the Cancel button on your printer to clear the error message. (If the error does not clear, contact us.)
  2. Upgrade the firmware for your printer:
    1. Locate and select the firmware download for your printer.
    2. Follow the instructions to install the firmware.
  3. If the error continues, contact us.

Support Link :
0helpful
1answer

10.92 errror message. I have install a new black cartridge but the message keep telling me to close the door. HELP PLEASE. THAQNKSw

10.92.XX says that the print cartridge XX(00=black, 01=cyan, 02=magenta, 03=yellow) is not engaged correctly.

Since the error occurred after replacing the black cartridge, it's a good bet that the black is bad.
Put the old black in the printer and see if the error goes away.
Open and close the front door slowly and look at the cartridges. You should see the cartridge flaps all open and close as you open and close the front door.
If the flaps don't all open and close, the cartridge lock mechanism could be broken.
You can run the DISABLE CARTRIDGE CHECK diagnostic. This will allow you to remove all the cartridges and install all or one in any slot you want. In your case remove them all and put the cyan in the black slot and see if the error goes away. If yes, put the black in any empty slot. If the error returns, the black is definitely bad.
1helpful
1answer

10.1000 supply memory error

hi,
10.00X is the error code displayed when
  • Cartridge is not installed correctly
  • Use of refilled cartridges
in your case x is 0 which means that black color cartridge had a problem
problem may persist in slot holding black cartridge and /or in the cartridge

just do steps below

solution 1: check all cartridges are in right slot it is better to remove and fix it again

solution 2:
clean the surface of metal contacts with lint-free cloth
the image below will show metal contacts
c01994458.gif

solution 3: Insert the problem print cartridge into a different slot
Follow these steps to determine if the print cartridge or the slot it sits in is causing the error.
  1. Open the print cartridge door completely.
  2. Press the blue handle on the print cartridge drawer to release it, and then pull the drawer out completely.
  3. Remove one of the non problem print cartridges from its slot.
  4. Install the problem print cartridge into the empty slot.
  5. Install the other print cartridge into the slot of the problem print cartridge.
  6. Close the print cartridge drawer completely.
  7. Close the front access door completely.
  • If the error message persists , replace the problem cartridge with new one(problem is in cartridge)
  • If the error message is gone , contact HP to troubleshoot a faulty slot.
regards,
cseian
2helpful
1answer

Cartridge Error 50C consult user guide. I

Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.
0helpful
1answer

Installed a black ink cartridge and the printer shows the message 'black cartridge missing' and also says 'cartridge error: error 50c'

Hi there Error 50c

Can only gave it a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks
0helpful
2answers

I have a kodak 5500 aio printer. I replaced the

Try the following:

1. Open the printer access door.
2. Put out both ink cartridges and the printhead.
3. Let the printer access door open.
4. Put out all paper.
5. Pull out the ac adapter at the back of the printer.
6. Wait 60 sec.
7. Pull in AC adapter.
8. Wait 30 sec. then turn on the printer
9: Wait for the error message: Printer access door open.
10. Close the printer access door.
11. Wait for the error message: Printhead is missing.
12. Open the access door and put in only the printhead and the close the access door.
13. Wait for the error message: both ink cartridges are missing.
14. Open access door, put in only the black ink cartridge, then close the acess door.
15. Wait for the error message: Color ink cartridge is missing.
16. Open access door, put in the color ink cartridge and then close the access door.

If the error is solved, do a firmwareupdate right now.

You can find it here.
0helpful
1answer

Installed new black ink cartridge on Kodak ESP7. Cannot get rid of Error Message (saying need to install black cartridge!). Help!

Kodak had a batch of bad cartridges, I got 3 of them. All come from China. I used the online chat to describe the problem. They promised to send me new cartridges.

Jack
5helpful
1answer

''No Cartridge'' Error

check if the cartridge is a hp cartridge
if no use a hp cartridge
if issue stll occurs
open the cartridge door
remove the cartridge and the papers from the tray
close the cartridge door and turn off the printer
then turn on then printer
you will get a msg install black cartridge
open the cartridge door and put the cartridge inside and the papers in the tray and close the cartridge door
the printer will intiallize and you will get a ready msg on the display of the printer.
if you still get the msg have the printer serviced
2helpful
2answers

Hp psc2410xi

The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty
    0helpful
    2answers

    5300 kodak eazyshare printer

    Well, here is the proper way of fixing or troubleshooting that paper jam error in your printer

    Open the printer access door and remove both of the ink cartridge, then remove also the printhead, after that close the printer access door, without those parts. Then it will show a message in the printer screen, "Printhead is missing or has come loose" or "Printhead Not Detected" Install the printhead, just the printhead without the ink cartridges. After that close the printer access door. Then it will show you a message"Ink cartridges is not installed,install ink cartridges". then open again the printer access door, then install the black ink cartridge without the color ink cartridge. then close the printer access door, then message must be " Color ink cartridge is not installed, install color ink cartridge" then install the color ink cartridge." the message must be,"New printhead is detected calibration require, load paper and press start"

    Thats the way of overiding the paper jam error message of your kodak all in one printer
    hope this will help you guys

    by: E.brown

    Happy Printing(", )
    Kodak AIO tech support 1-800-421-6699
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