How do I retreive messages in the general mailbox?

Hi,

Please make sure that the customer is calling the correct number that you think that they're calling. Then, call this number yourself and leave a message before going to check the message again. If you can't find your message, please call the business' phone company and ask them if there are multiple mailboxes linked to your business phone number. If so, they can provide access to the other mailbox for you.

Thank you.

this means the voicemail card is full. look at all extensions mailboxes or a general message mailbox and delete all the messages and try again. If it is no good still you will need to get in the admin mailbox and change your mailbox to allow messages.

Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

To retrieve message from mailbox behind the phone:
Feature 981
Enter your password as asked

To retrieve message from mailbox that is not behind the phone:
Feature 981
Press OTHER
Log = Your ext # and password together
Press OK

Example if mailbox 100 and password 1234 then your log = 1001234

Example if mailbox 221 and password 5678 then your log = 2215678

Which ones? A Pana brand VM has an access code of 165. Your personal messages are in your box, the system messages (General Delivery Mailbox) are in mailbox 998. When you dial 165, you're automatically in your box. Mailbox 998 has a special access code that you dial and use to retrieve messages. We try to prevent messages from being dropped into the GDM, but it happens.

Carl

the general mailbox can be any mailbox from 100-998... or if you have 4 digit extension numbers, 1000-9998...or it can be one of a couple hundred other greetings if you are talking about custom service menus instead of a mailbox (all this is best determined by your local panasonic dealer/serviceman)

once you know which mailbox is your general mailbox:
1) call the voicemail
2) press "#6*" + the mailbox number
3) enter password then "#"
4) press options "3" then "1" then "1"
5) record your greeting then press "1" to stop the recording then "2" to save it
6) hang up

The password can be reset from the sytem owner's mailbox (999). It's one of the options dealing with editing extensions.

Carl

Maybe the callers are leaving messages in the General Delivery mailbox? From your phone, dial Feature 981, when it prompts you for a password, press the button under "OTHR", and you will be prompted for the log. (The log is the mailbox and password combination for a mailbox not assigned to your phone.) If you use 2-digit extensions, the General Delivery mailbox is #10, for 3-digit extensions, the mailbox number is #100, and etc. The default General Delivery mailbox password is "0000". So, using 2-digit ext's, the log would be 100000, then press # or OK and you can retrieve the messages. Write back if you need more help.

What extension? If this is set as the receptionist, the general mailbox may be lighting the lite....check the general mailbox.

Generally, you dial feature 981 to get in, then extension number and password. If you have no new messages it will say that, then give you the option to review old messages. To delete a message you press 76. If that doesn't work, login to your mailbox, press 8* then 6 to get to "go to message" then press the message number and #. If you have an on-site administrator, they can delete your mailbox as well, otherwise you will have to call your tech help service and have them erase it remotely.