Are you using Dell Series 9 ink cartridges?
Unplug the printer from the wall. Now remove the power brick from the back of
the printer for 60 seconds. Plug everything back in. This will reset any error
messages the printer has.
Power on the printer. Open the printer and take out the Dell Series 9 Black
cartridge. make sure all the tape is off the cartridge and put the cartridge
back in. Now do the same for the Dell Series 9 color cartridge.
You are using Dell Series 9 ink cartridges, correct?
Dell Series 9 ink cartridges have a sensor in them
that cannot be reset. Article on refilling Dell ink
cartridges.
Dell Series 9 ink cartridges can be purchased at
Staples, Walmart or Dell's
Website.
Black cartridge = black side(left side) Color cartridge = color
side(right side)
Photo cartridge = black side(left side) Color cartridge = color
side(right side)
It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact
the place of purchase for a replacement.
Rick
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