Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Ice maker nor making ice

It appears that the line/spout to the ice maker tray has frozen. What do I need to do to remove the spout so that it can be defrosted?

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john gagnon

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Hi thanks for the question use a hair blower to thaw the tube and then pull the tube out clean and reinstall thanks te appliance doc

Posted on Sep 27, 2008

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Since there is water that flows to the water dispenser, the water valve is working. Now, there's a spout that water flows from to the icemaker tray. Look for it. It's located on the back wall inside the freezer and maybe behind the icemaker tray. Check and see if it's frozen. If so, defrost your freezer by turning the temperature gauge to off position. Wait a while until it's defrosted, then turn it back on.
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Sherman usually (not always) the problem is a frozen delivery spout coming in back of the freezer. look where your ice maker and on the back wall and up behind that you will see the delivery spout area. The water valve may be bad or not opening also but it most likely has 2 solenoids 1 for water in the door and 1 for the ice maker. If you have checked and have the ability turn off the water and reverse the water inlet lines on the water valve. This is just to make sure the water passage is open. Hit the cold water cupplunger then look and see if you have water that cam into the ice maker if not your problem is in the valve or the line to the ice maker. Next hit the same plunger with the water line disconnected if you have water then your problem is in the freezer delivery and needs defrosting and cleaning if its a plastic spout it probably has lime covering it inside and freezes over or the water valve is leaking by a little and refreezing. with the water line off yuo will quickly know if its leaking by. and cover with a towel to prevent a mess if it sprays out when you try the plunger. If it still dosnt work try to check the coil on the water valve both coils should read about the same. If after all this works and you have water everyplace (thats why I said use the towel) the problem is in the ice maker circut. Either it is the main power, the ice maker motor its self, or or most likely its the fill valve switch.In any case if you purchase a new replacement Ice amker head all this will be new.OR Either replace the switch if it checks open or if its loose or there are broken parts. It requires a cam to open and close the switch so it only opens for about 5 to 15 seconds. .Hope this helps you let me know if I need to tell you more. Rate me accordingly please and Good luck.

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