We purchased this GE Profile microwave a little over a year ago (new). Twice we have replaced the lights, they explode and the vent fan only works on high and medium setting the low quit working a few months ago. Anyone have similar problems?
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Re: Model JVM1870SK04 Spacemaker XL1870
We see (and repair) this a lot. The problem is on the control panel, which
we regularly repair nationwide by mail for $39.95 postpaid.
This light failure often occurs when a bulb goes out and the filament
shorts, or when the bulbs are removed or installed without first
unplugging the oven from the power line. Either can cause such a
failure on the controller.
This can often also affect the exhaust fan operation, too. The lights and fan can be inoperable or stuck on too.
Details of our service and critical safety information and disassembly information is at our site, and our link is at our listing here on FixYa.
Feel free to contact me directly.
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This may seem crazy... But, I had the same problem, and the only thing that works is to put the exhaust fan on, then microwave. Only then will it actually heat. Now the vent button just broke and pushed in. Ahhhhh
Sadly on the 2070-series models, GE does not make separate parts available for the controller.
Only the control panel subassembly is available, and these range from a few hundred to several hundred dollars, depending on your full model number.
You can find helpful
exploded view diagrams and order parts by entering your full model
our Web site, we have a video available showing how to remove a typical
over the range control panel assembly in under 5 minutes. You can download GE
owner's manuals and installation instructions here.
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
the fan is designed to run after the unit has cooked its new technoligy the reason it does this is to remove all the moister from the inside of the unit as built up moister use to cause rust to form in the base of the unit .. so its perfictly normal
however the fan should not run for more than 1 minute.
I had GE look at the problem today (my microwave is less than a year old and under warranty). He replaced the cam louver and that seems to have fixed the problem. This is a small motor accessible by removing three screws and the active vent door. The whole visit was less than 15 minutes.<!-- from fixya rte -->
If the warranty covers changing the light bulb, you can find other GE-authorized servicers by calling GE Appliance
Service at 1-800-848-7620 or visiting here.
If the warranty does not cover the bulb, it's really not too hard for you or someone you know to do it.
There is a handy step-by-step guide with pictures here.
You can find
helpful exploded view diagrams and order parts by entering your full
model number here.
These use halogen
lamps, so you must not touch the new one with your bare skin, as the oils
will shorten the bulb life. We're
happy to help you with free advice and we'd appreciate your
thoughtful rating of our answer.
Your magnetron tube has failed. According to the warranty on the Profile Series microwave ovens, the magnetron is covered for 5 years from the date of purchase, but labor is not included. I would call GE Customer Service and when they ask for the model number (which begins with JVM) and the serial number, be sure to give the date of purchase as the date you closed on your house. If they insist upon charging you for a service call and labor, I would call my builder's Customer Service Department and demand (very nicely) that they intervene with GE to waive the service and labor charges. That worked for me (Lennar Homes).