Question about Fantom Drives 120 GB Hard Drive
My Fanton 160 GB external USB drive was working fine and then it disappeared. I powered it off and plugged it back in. Now I get an error message from Windows when I plug it in ... USB device has malfunctioned and cannot be recognized.
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 29, 2010
Tips for a great answer:
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1. Download and install "USB Disk Ejector beta 4"
2. Switch PC off.
3 . Connect seagate
4. Power PC on and press F8 while windows booting up
5. Enter just "Safe Mode"
6. when powered up, run "USB disk ejector" and your drive should be displayed. Eject the disk, once it disappears of the list unplug the USB cable and wait for the LED to go off the drive. Then replug the drive back in and wait until "USB disk ejector"recognises the drive and repeat this step a few times 3/4 times then eject and reboot PC in Normal mode.
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