One of the rivets on the cross mechanism has broken off. How do I get this repaired? We bought the pram in November 2009.

Two solutions:
Traditional requires removing the damaged rivet.. at times this requires drilling the remains of the damaged rivet out.. Most of these rivets are "Pop Rivets". You need a Pop Rivet tool and of course the new rivet. The alternative to purchasing the tool and the appropriate size rivet. (Some hardware stores sell the rivets in different sizes by the each). Take the stroller to a sheet metal shop (Furnace A/C installer) or a Auto Body Shop.. both places will have the Pop Rivet tool and probably boxes of rivets.. if the old rivet is missing completely..and they have the right rivet and tool..it's a 10 second repair.

The other alternative.. is a fastener type referred to as "Well Nuts".. this is a rivet like device that you can install yourself.. two pieces.. a threaded insert..and the threaded mate. It looks a lot like a rivet when installed.. usually no special tools required. Good hardware stores may have them.. and it may just do the job.

Most of these rivets on your type of stroller are located in places that require them to be as flush as possible for obvious reasons.. folding.. and safety. If this one is not subject to either. A simple round head phillips screw of the right length and self locking acorn nut will suffice.

Best of Luck