It may seem like no air is being pulled in - but air must be going in if air is being blown out. The air coming has to come from somewhere. It is more likely that the air flow is restricted.
This appliance has a reusable, washable filter. It should be checked regularly and cleaned as needed to allow the free flow of air into the appliance. A dirty filter restricts airflow and reduces efficiency of the appliance. It can also cause frost to clog the fins, too. If this happens, shut off and allow to thaw. Clean the filter, shake off excess water and reinstall. Power up the appliance again and it should work as expected. Do not operate the appliance without a filter installed. If you do, the fins will clog with dirt and are much more difficult to clean than a filter.
I hope this helps and good luck. Please rate my reply - thanks.
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