Use the Print Diagnostic Utility. You can download it for free. Please follow these steps:
- go to www.hp.com on you web browser
- click support and drivers
- select "download drivers and software"
- type your printer's model # or name (ex. Laser Jet 1020)
- click search
- you should be on the window which lets you select an operating system
- select your operating system and click "next"
- step 2 should appear
- click utility
- click HP Print Diagnostic Utility
- click download
- run or save the file (i recommend you to save the file)
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