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I understand that the brew group is stuck in your Expresso Machine. Did you know that it has to be removed and cleaned ever so often. The users manual explains how to reset and remove it for cleaning. Incase you no longer have the users manual here is a link to the users manual http://www.cerinicoffee.com/custompages/Manuals/Saeco/IncantoClassic_Manual.pdf
You can contact saeco usa .Log on www.saecousa.com and call customer service.
Sometimes saeco have the same machine manufactured also for Starbucks.All the starbuck machine have on line manual in Pdf.
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