Question about Norton Internet Security 2005 (37648246941) for PC

1 Answer

Norton 360 (v2) & multiple instances of MS-Word with Outlook

Ever since intalling Norton 360 V2, I get multiple instances of MS-word in the task manager. Here is the background :

1. I am running MS-Office 2003
2. Use MS-word as my editor for Outlook 2003
3. Use Norton 360 for anti-spam, virus, internet security, etc.
4. Upon exitimg from Outlook 2003, the instance of MS-Word remain in memory
5. Each time Outlook is launched a 'new' instance of MS-Word opens and remains in memory
6. Thus if I launch Oulook multiple times and exit out, the corresponding number of MS-Word gets launched and remains in memory.
7. Slows down PC, tremendously with multiple instances of MS-Word
7. Have to manually 'end task' each of the MS-word instances.

This never happened with Norton 360 v1. Have raised it multiple times with Symantec Tech Support - no response from them. Had multiple 'chat' sessions with Symantec, but they are unable to offer a solution. Very disappointing service - Symantec is quick to take payment, but very poor in providing service and support and refund. Dumping the product and switching to another product seems to make more sense now !

Does anyone have a solution ?

Posted by CR64 on

  • CR64 Sep 09, 2008

    Upgrading is not necessarily the solution. The Norton version N360 which I am using IS the latest version (version 2). Upgrading to MS-Office means additional costs. I would much rather switch to another anti-virus product at a cheaper price than upgrading MS-Office.

  • Anonymous Sep 20, 2008

    just upgraded to Norton 360 V2 and have same problem. Only started when I dumbed myself into installing the new Norton 360 v2. You can keep work from doing multiple opens by deselcting it as your email editor, of course then you only have the outlook editor.

    Thanks Norton for another Great Update!




1 Answer

earl norman llanera

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There is a quick fix for that.

there arent any problems with your n360 and upgrading your norton doenst hurt either. you should check microsoft your update fixes on your Microsoft office. microsoft might even give you an upgrade for your office.

switching to the latest microsoft office might also ge rid of the problem.

hope this helps you.

Posted on Aug 31, 2008


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MSI System components

If it refers to an MSI System component then it is likely a windows installer problem.
Go to the Windows Installer 4.5 Redistributable download page.

If you are visiting the download page for the first time, near the top of the page you may see a "Validation Recommended" box. If you see this, click the "Continue" link and follow the prompts to get to the actual download page containing the "Files in this Download" section.
Download the Microsoft Windows Installer installation file depending on your version of Windows:

For Windows XP: Download the WindowsXP-KB942288-v3-x86.exe file.

For Windows Vista 32-bit: Download the Windows6.0-KB942288-v2-x86.msu file.
For Windows Vista 64-bit: Download the Windows6.0-KB942288-v2-x64.msu file.

Save the file to the Windows desktop.

Reinstall the Microsoft Windows Installer 1

On the desktop, double-click the file that you have downloaded.
If the User Account Control window appears, click Continue.


Follow the prompts to complete the installation.


Restart the computer.

Reinstall Norton 360
Please let me know if this solves your problem and please rate me if it does :)

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