Friend,
You need to reinstall the device as the scanner portion of the drivers are malfunctioning. Please read the following and act accordingly:
Although there is a wizard to install devices on your PC or laptop, but still there are problems being faced by users. The reason is that there is a logical procedure for installations. Read on.
There are two things that you install. The drivers for all the devices and the program to use that device for some. First of all insert the CD that came with the device into the CD drive and let Autorun takeover. You will be guided throughout the process. Just answer a few questions and the SW will start the installation process for drivers. Once drivers have been installed then you can proceed with the installation of the program needed to run the device, not for all devices. After this task is accomplished always reboot the computer/laptop.
After the reboot, attach the device to the PC. Windows will immediately start the detection process and on detection will load its drivers that you had just installed. And then a notice appears in the right bottom corner of the screen saying "The new hardware was successfully installed and is ready for use". Or words to that effect. Now you can start using the new device whether through its specific program or through other programs that are meant to use it.
There are times when you are reinstalling the drivers. In that case you must first uninstall the old drivers and reboot the PC/laptop. Uninstall it from Control Panel->Add Remove Programs. And then reboot and reinstall.
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