My Sony e-reader PRS 350 froze while i was making some notes and now its starting to heat up a little. it wont turn off and the reset button doesn't work. So i tried charging it, then the little circle near the power lights up (which i know its normal) but the screen is still frozen. this e-reader is about a week old. PS usually when I'm done reading i won't completely turn it off and let it sleep instead. (as in sleep for hours...) does this affect anything?

SOURCE: Frozen

Try reseting the reader through poking the hole in the back.

If this works let me know ... Also remember to EJECT the device before unplugging.

ZJ Limited

• 17989 Answers
• Posted on Dec 30, 2010

SOURCE: I can not seem to

Authorizing the Reader to the Sony software...

How to authorize a Reader to an eBook Store account.
Solution:
To transfer books from a computer to the Reader, you must authorize the Reader to your account. Authorization links your Reader to your eBook Store account, allowing books purchased from the eBook Store to be transferred to the authorized Reader. You can authorize up to six devices to a single account:
1. Launch the Reader (eBook) Library software.
2. Log in to your eBook Store account.
3. Turn on the Reader.

NOTE: For best results, we recommend that the Reader be fully charged before starting the authorization process.

4. Connect the Reader to the computer.
5. In the eBook Store pane, click My account.
6. On the Account Management page, under My Authorized Devices , click Manage Devices.
7. On the Manage Device page, under We have detected the following attached Devices: , click the Authorize this device button.


Resetting the device:
* Soft Reset
On the back or bottom of the reader (depending on your model), using the tip of the stylus or similar object, press the RESET button. The screen does not change, unless you slide the Power Switch to turn the reader on.

* Hard Reset (PRS-300 Series)
WARNING: A HARD RESET WILL ERASE ALL CONTENT ON THE READER.
1. Power off the Reader.
2. On the bottom edge of the Reader, using a pin or paper clip, press the RESET button.
3. Turn on the Reader.
4. While the screen displays Opening book... , simultaneously press and hold down the down arrow of the directional button and the 0 button until the Reset All screen is displayed.

NOTE: If Opening book... does not display on the screen, charge the Reader's battery for several hours before attempting the reset process again.

5. Press the 5 button to reset the Reader.


Where are my ebook files located?
Windows:
- If you downloaded them using ADE, the folder is /documents/My Digital Editions
- If you downloaded them using the sony software, the folder is /documents/My Books/Reader Library


Hope helps.

SOURCE: my sony prs 350 ereader

Hi!

If the Reader is frozen, you can try the following:

1. Disconnect the reader from the computer
2. Hit the reset button at the bottom of the reader for 3 seconds
3. Slide the power switch
4. Screen will blink and will show "Opening book"
5. Allow the reader to load and then see if operational

Note: If the reader get stuck again, connect it to the computer for 15-30 minutes and allow it to charge, make sure the red steady light comes on.

Good Luck!

eBookBoy
http://digialreader.freeforums.org