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Hello Terry, Are you sure the other caller does not have their phone button set on MUTE? That would cause them to hear you but you can't hear them. Do you have the same problem from other callers? If so, it must be a problem with your phone.
In most cases, the ring tone callers hear (incoming ring tone) is controlled by your cellular service provider.
Try this first: (On the Internet) Sign-in to your cellular account. On your account page, look for a link that directs you to your incoming ring tones (or similar). There, you can change your incoming ring tone.
If you're unable to do that, contact your cellular provider's Customer Support. They can assist you in changing your incoming ring tone.
just need a new earpiece speaker or it simply needs to be adjusted into place. If there is no repair shop around you or you do not want to mess with it, then just buy a $20 bluetooth headset to bypass the whole earpiece.
The rings you hear when dialing your phone number is a machine in the local telephone office that is in place so you have something to listen to while your call is being processed and not your actual phone ringing, also the caller ID requires one to two ring cycles to gather the information it displays on your screen therefore the amount of rings you hear when calling a number rarely matches the actual number of rings at the phone you are calling. There is no programming in the Samsung 100 to change this as it is controlled by your local phone company. Hope this helps explain the situation, Good Luck