I searched HP.com but they don't have anything like this on their Customer Care site (or I don't know how to search for it successfully). I'm going to take a stab at it anyway, but it's just a guess. It sounds like a mechanical problem, with the scanning arm not moving all the way across the scanning bed.
The white area of your graphic probably describes the area where the scanning arm moves. I know the light is bright, but have you tried running a scan with the lid up, so you can see how far the scan actually moves?
Assuming this is the correct problem, your only option would be to have the device serviced so the fault can be repaired. If it's under warranty, that should work out OK. If not, you have to balance the cost of a repair against replacing the entire All-in-One unit.
Good luck.
69 views
Usually answered in minutes!
Every time I scan, I always get a nice big portion of my scanner bed in BLACK.
The whole scanner flatbed will only scan like this. I can only fit a
small wallet size portrait on the left side but even that, it is still
poor quality. Please help me! Thank you!
×