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Hi there,THe reason it isnt recognizing is becuase of your OS,windows 7 has porblems recognizing devices such as your mp3 palyer...i reccomend redownloading the software driver and if all else fails return your mp3 palyer.. please rate me full... :)
Have you tried going to settings, then system settings and changing the usb mode? I have had some computers not recognize my device and this has helped. MSC should be he default mode and your device should show as a drive. The MTP is for DRM management. I have also had a clip that did this and my usb cable was bad.
It should be recognized by your computer.
I did a search for drivers and they are not needed for this model.
For music, After the computer has recognized it has been plugged in. Start, My Computer, and it should show up in there as (my sansa or sansa clip) something along those lines.
You may open it and drag your music files into the accroding folders inside the device.
OR You may use Windows Media Player 11 to Sync to your Mp3 Player. The Sansa Clip has problems with Windows Media Player 10 so i would reccomend using Media Player 11 to sync.
For future help or more questions please comment,
I hope this has helped :)
I know this is only part of the solution: - turn off your sansa clip - put the slide button on hold - press the centered button while connecting the sansa clip to your pc the sansa clip will now be visible as a removable disk under 'my computer' :-)
-Turn it OFF -Put it in the HOLD position -HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in. At this point MY COMPUTER recognized it. And it worked.
He also had me to:
- go to WWW.MICROSOFT.COM - In the upper right hand search bar, type in MTP PORTING KIT I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.
If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP. GOOD LUCK