I bought mine new in 2002,great unit,no problems,great picture,still going strong. Only problem now is the original remote RMT-V402 broke down years ago,can't access the audio functions and a whole host of other features.
If you don't have this specific remote the unit is basically useless,you can still record and playback but in mono.
Universal remotes won't work,I just found a RMT-V402 on EBAY,will be glad to access all the functions I can't with univ. remotes.
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1= change the batteries by new ones 2= clean the contacts cleaners with contacts cleaner 3= resolder the wires contacts batteries 4= retight the spring contacts batteries with pliers for better contacts 5= open the r.control clean the kepayds switch for dirty, oxide, and test for open, bad contacts. 6= try agan, if doesnot work go to the repair shop TV for fix it.
May be it is a loose connection internally. For temporary use try hitting near the button through different angles to make the contact right. Else get it repaired by an expert. If you are confident enough you can do it by your own, but be careful not to affect other keys.
Most if not all of the Harmony remotes will work it. Looking around the web a replacement remote for this unit is $75+ and you can get the harmony 880 for that much refurbished and new from around $110. They're very nice remotes too.