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these have major issues during updates. mine also failed after update in very similar fashion. and after searching a lot of forums apparently its a very common thing. unfortunally i never found any solution to this. and ended up having to throw it away since it was past its warranty period. i suspect it was a buildt-in planned obsolescence since it was very rarely used (less than 6 times) but maintained at ideal long term storage condition
the problem it has is the software seems to either have a problem or the mapping itself is the problem, if you bought the device brand new from a shop like halfords, then you will have the TomTom 1 year warranty, but you need your reciept for it to be authorised. if you have done a back up of the device previously on tom tom home then you can format it and it may back up ok.
alternatively go into any Halfords or other store and speak to the specialists and they'll give you any info they can give.
your tom tom need a sim card what go on the side of it that y you got the red cross through it please go back to the shop where you got it and ask for you tom tom sim card then it will work 100%
This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.
The red cross means its been wiped usually. Connect it to your pc and go to my computer. Click on the tom tom logo and see what is on your device. The maps should be there in yellow folders. Copy and paste these in to a folder. Then reformat the device by right clicking on the logo and selecting fat 32. When done reset the device for 30 sec and connect back to your pc and install the latest version of tom tom home. You can then get all the fee updates, thhen go to add maps where you can put your maps back on from the folder you made
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