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Model# L37W698, Serial# J877C2NK7A000578 We purchased an envision TV from Staples 12/24/07 and in July something happened to the picture, on one side it has color stripes/lines on about a 4th of the screen. We looked in the book and there is no mention of a warranty at all and that is our first question. The tv is on the wall with the right size and weight mount. We need help, please. Thanks Larry Smith 5092460517 and we live in Soap Lake WA

Posted by larrynima on

  • larrynima Aug 08, 2008

    We called Staples first and are waiting for a manager to return our call. Thanks



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Call Staples. Most sets carry a 1 year warranty. This could be as simple as poor connections inside the set, but opening up the set will VOID the warranty. Check with Staples first. If there is no warranty, update this and we'll look further for a solution.


Posted on Aug 08, 2008


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