I was just install/replace my cartridge colour and black,my problem is when i was installed the cartridge,my computer detect the black colour only and another one not detected by my computer.What is the problem persist?Any solution?the cartridge that I'm use is genuine. Can you help me.I only bought the cartridge new,no recycle cartridge.

You need both cartridges. It is a paradox that you need both cartridges to even scan on the mfp,s

Yes, I believe that both cartridges need to be installed and have ink in order for the printer to work properly.

If there's no ink in the color cartridge and the printer detects it and prompts you to replace the cartridge, you'll never be able to print unless you replace it. Sometimes only with the Color cartridge, we can make print outs, while the black cartridge is still installed (but the printer shouldn't detect it, if it does detect, there's no way to do this either) but only with black cartridge filled and no color is not possible.

It should work fine after it's replaced, if the problem persists, let me know.

Good luck.

Thanks for using FixYa.

Yes for sure If your colour ink is down there is the possibility that the print may vary in colour.As the colour ink level decreases you might have got the error to change the ink. Hence it will tend to change the printing commands. To further confirm on this you can disconnect printer, uninstall and reinstall the printer software,then connect the printer for hardware detection and installation. now do a head cleaning maintenance and a test printing. If there is still no change it will be better to replace the colour cartridge after using the menu for ink cartridge changing so as to get the ink indication correct after installation. Hope you try this out. Good day

the electronic on your printer, the one that detects the black cartridge might be dirty, try cleaning it with some tissue. if that doesn't work, try removing the installation of your printer and then install it back again. if you have any other black cartridge, put it in the printer and try printing. If a page comes out, even if it's blank, then it's the black cartridge that has an issue. try that and let me know.

Print cartridge
When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth. Use a dry, lint-free cloth to remove moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new cartridge .

no if ur filling the catridge more times the printer going to damage

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier and please try to print a printer self test.

to complete the alignment it needs to detect the lines printed from both the black and colour cartridges.maybe ur black cartridge is printing the necessary pattern but the colour is not printing so when it tries to read the colour paattern ,it cant read and cancels the alignment and ejects the paper out..it will keep on doing this if it cannot read the both colour and black patterns.see to it that both ur cartridges are printing and working properly.

Most likely you have no black cartridge installed or it is empty causing your printer to use the colour cartridge for black. But if your colour cartridge has 1 colour which is less full than the others it causes black to become greenish or sometimes reddish depending on which colour is less. A new cartridge or a black cartridge will solve the problem.