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press and hold power and volume buttons to reset the device,pair it with the radio or phone and start over,when doing anything with voice you need to get rid of ALL background noises,including radio and air,(windows down),
The Garmin's not very good at recognising the default set phrase to initial voice command; i.e. "Voice Command". If you bring up the Tools menu, and touch Voice Command, it will tell you what phrase it's expecting to hear and provide a button to touch to customise it. The default, as I said, is "voice command", but for some reason, it thinks it's pronounced something like "Vwuss commont". Try it. It might work!
I changed my voice command phrase to "Voys Commarnd" (I'm English - it's how my accent would be written phonetically). It now works most of the time without a problem.