Question about HP DeskJet F380 All-In-One Printer

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My scanner on my f300 printer won't scan

I have a f300 printer/scanner. My printer works, but my scanner will not. I have placed a piece of paper in it and pressed scan, but it won't do anything besides the power button light will flash. I need assistance please!

Posted by allen1981 on

  • 2 more comments 
  • Anonymous Jan 18, 2009

    Same Problem, light flashes and nothing happens. The printer will work, and I can directly copy and print it.
    This only began to happen when I got my new mac book pro. The all in one scanner worked perfectly on my old dell.

  • Anonymous Feb 22, 2009

    I'm having this same problem. I had my F380 hooked up to my old iMac G4 for a while, and it worked perfectly fine. I always used Photoshop CS to do my scanning, with no issues. I recently retired the iMac and hooked the F380 to my Mac Book Pro, and scanning won't work at all. I've tried using both Photoshop CS3 and CS4, which promptly opens the crappy HP Scan Pro software, and that's where it seems to hang up. I'm running OSX Leopard, and I've downloaded the two most recent versions of the HP print drivers and software with no luck. I've even tried using the scan button on the F380, and that does nothing.

  • Anonymous Apr 01, 2009

    My f300 no longer scans either. I press the scan button and the on/off light blinks for 20 seconds and that's it. The internal scanning light never goes on and never travels.

  • Anonymous Mar 21, 2014

    My printer/scanner is a Canon MX410 and it works fine except the scanner function is off centered. It is scanning docs crooked. My papers are properly placed so it must be something within the machine. Any thoughts on how I would fix this?



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Sarah McDonald

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It sounds like the issue is software related. When the light is flashing it is sending the file to the computer but then nothing is happening. You either have not installed the software or you need to uninstall and reinstall.

Both require you to download the most recent drivers - don't use the CD unless you do not have a highspeed internet connection. Just click on the link and enter product name and the OS and choose the most recent full feature software and drivers.

Posted on Aug 07, 2008



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Wow, I wish I would've held off another half-hour or so before making my last post, haha... After installing the latest drivers and software from the HP site, I ran Software Update on my Mac. Sure enough, there was 90mb worth of updated HP drivers, and the DeskJet F380 must have been one of them. After installing the update, I fired up Photoshop CS4, tried to scan from there, and it worked! Seems like an obvious solution, but I guess it's so obvious that you [or at least I] forget to consider Apple's Software Update function.

Posted on Feb 22, 2009



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Well I have the same problem. I went to the link, and I found that the F300 was discontinued. So which software did you use to help operate your scanner?

Posted on Aug 26, 2008

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