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Check to see if the print carriage moves freely from one side of the printer to the other. ...
Remove the print cartridges. ...
Gently move the print cartridge to the far right of the printer.
Remove the paper from the paper In tray, but do not remove the drawer.
Step one: Clear the paper jam from the output tray
Carefully remove any loose paper from the output tray.
Check the rollers in the output tray for jammed paper.
Use a flashlight to see the rollers in the printer. Figure : Use a flashlight
Gently remove any jammed paper or bits of torn paper from the output tray rollers. Use both hands to pull out any whole sheets of paper to avoid tearing them.
Remove any bits of paper or torn pieces of paper from the output tray rollers.
Step two: Clear the jam from the input tray
Press the Power button to turn off the printer.
Disconnect the power cord from the rear of the printer.
Remove all paper from the output tray.
Raise the output tray. Figure : Raise the output tray
Grasp any jammed paper in the input tray with both hands, and then pull the paper slowly but firmly toward you to remove it.
CAUTION:
Remove paper from the tray as carefully as possible. If any torn pieces of paper remain inside the printer, more paper jams are likely to occur, and this could damage the print mechanism.
Lower the output tray.
Reconnect the power cord to the rear of the printer.
If
your printer has a paper tray do not fill the tray to capacity. If
you're encountering frequent paper jams, reduce the amount of paper you
place in the tray each time it is filled.
Make
sure you or the tray feeding the paper into the printer is aligned
properly and the slider used to hold the paper in place in the tray is
snug with the paper. Many printers have sliders that allow different
types and sizes of paper to be fed into the printer. If the slider is
not properly positioned it can cause paper jams.
Use
standard office paper; folded paper, paper with labels, and specialty
paper such as hard bound paper can often cause paper jams. If you're
uncertain with what paper you should use with your printer your printer
documentation will list the paper compatible with your printer.
Do
not mix the paper you're feeding into the printer at one time. If you
need to change the paper or size of paper being used removed any other
paper currently in the printer before inserting the new paper.
If your printer uses a slot or tray for the paper make sure to not push the paper too far into the slot or tray.
Examine
the printer for any previous stuck paper in the printer. Previous paper
jams, torn paper, printing labels or other foreign objects in the
printer can cause reoccurring printer jams.
**If you need any kind of technical assistance you can contact support cell at here
Hello,Follow the steps below: Step one: Remove any loose paperRemove any loose paper from the input tray. CAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer
Press the Resume button ( ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
Press the Power button ( ) to turn off the product.
Unplug the power cord from the back of the product.
Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access door
Gently pull the paper out of the rollers. CAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.
Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollers
Allow the rollers to dry completely.
Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access door
Step four: Open the top cover and clear the jam
Raise the top cover of the product.Figure 4: Raise the top cover
Gently pull the paper out of the rollers.
Lower the top cover.Figure 5: Lower the top cover
Plug the power cord back into the product.
Press the Power button ( ) to turn the product on.
Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.
Raise the output tray.Figure 6: Raise the output tray
Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paper
Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extension
Print a diagnostic page.
Press and hold the Power button ( ).
While holding the Power button ( ), press and hold the Cancel button ( ), and then release both buttons.
The product prints a diagnostic page.
If the page prints successfully, the issue is resolved.
If the issue is not resolved and another jam occurs, continue to the next step.
Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.
Unlatch and pull out the paper tray. Try pulling out the sheets in the middle of the "half stack" first. You should have less friction there. While you have the paper tray out, examine the rectangular cork paper separator strip on the right-hand side of the back corner. If it's worn or missing, that would explain how the jam got started.
Follow these steps: 1.1 Remove all paper from the trays. This will prevent further jams during the clearing. 2.2 Remove the covering to the printer's outer case to expose the jam. Locate the jammed paper to ensure there is not another problem causing the stall. 3.3 Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam. 4.4 Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam. 5.5 Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it. 6.6 Remove remaining paper shreds. if a tear occurs, remove any residual paper that may hamper printing. 7.7 Refill the paper tray and try printing again. If the jam persists, repeat the process and search for more paper.
Unplug the power cord from the back of the product.
Lift the output tray and then check for jammed paper in input tray 1.
Use these steps to remove any jammed paper.
Raise the output tray.
Figure 3: Raise the output tray
Grasp the jammed paper and pull it out of the product, toward you.
Lower the output tray.
Plug the power cord back into the product.
Try printing a document.
Remove all paper from the output tray.
Turn off the product.
Unplug the power cord from the back of the product.
Lift the product off tray 2.
Remove the jammed paper from the bottom of the product or from tray 2.
Reposition the product on top of tray 2.
Plug the power cord back into the product.
Try printing a document.
If the issue is resolved, do not continue troubleshooting.
If the issue continues, proceed to the next step.
If you would prefer to view a video with audio instructions,
click here
(in English).
Turn off the product.
Unplug the power cord from the back of the product.
Remove the ADF input tray and open the ADF cover.
Figure 4: Open the ADF cover
Remove
the jam cleanout part. With both hands, lift up on the two handles
until the part unsnaps. Rotate and lift the cleanout part and then set
it aside.
Figure 5: Remove the jam cleanout part
Lift the green lever attached to the pick mechanism and then rotate it back until it stays open.
Figure 6: Lift the green lever
Check the ADF paper path for jammed paper.
Figure 7: Paper jammed in ADF paper path
Check for jammed paper where paper enters the ADF paper cleanout.
Figure 8: Paper jammed as it enters the ADF paper cleanout
Gently remove the paper without tearing it.
Figure 9: Remove the jammed paper
If the paper does not come out with gentle pulling, follow these instructions.
Open the ADF, and then use both hands to gently loosen the paper.
When the paper is free, gently pull it out.
Close the ADF.
Lower the green lever.
Reinstall the jam cleanout part. Push down on the two tabs
until the part snaps into place.
Replace the ADF input tray.
Figure 11: Follow the correct method to attach the ADF frame
Make
sure that the ADF cleanout part attachment is secure. If it is loose,
push down on the two tabs until the part snaps into place.
Look at the paper path very carefully. There might be a piece of paper that got torn off and is either jammed up in the fuser or the registration assembly.
1- as silly as it may seem, are you sure the size is correct, if it is a letter size paper and it says legal, it will jam. open the paper tray and make sure the guides are snug againgst the paper,
does it say letter (or legal) for the tray you are going to use, if they do not correspond then look behind the tray inside the machine, is there a paper jammed in the back?
Or not so easy
2-You are having a sensor problem, take a look at the duplex tray,
pull it out and look at the sensors ( black little levers that stick out) are there any pieces of paper, can you move them and they spring back into place?
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