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Posted on Apr 13, 2011

Greetings, I've been using the Intel Entry Storage System SS4000-E as a simple backup network drive for the last few years. It showed up as Drive Z: on all of my Windows machines and I just copied other drives/folders onto it as needed. It's far from the full capability of this device but it's suited my purposes. Recently, I decided to upgrade the drives and increase the total storage space from 2 TB (4 500 GB drives, Raid 0) to 6 TB (4 1.5 TB drives). The software doesn't allow me to make one 6 TB drive, so I made three (X:, Y:, and Z:), with sizes ranging from 1.49 TB to 1.99 TB, accessible as \storage\public3, \storage\public2, and \storage\public1 respectively. I also created the required shared folders using the minimum (200 MB) for both so I could have as much room as possible for large shared partitions. I also took the opportunity to upgrade the firmware to version 1.4, build 709, since I was installing new drives. I backed up some data to the Z: drive (\storage\public1) and filled about 1.5 TB. Then I started copying folders from another system to Y: drive (around 900 GB in all). Everything seemed to be going well until I looked in on the copy after around 800 GB had transferred. Files were being copied *extremely* slowly, like 100 MB in 10 minutes! I aborted the transfer and ran a test to eliminate network issues as the problem. I tried copying a 100 MB file from Y: drive to Y: drive. It took around 10 minutes, as above. I tried the same thing on Z: drive and it was almost instant. Something was somehow causing that part of the network drive to move at a snail's pace. I then accessed the management screen via a browser and got a message saying that one or more drives had either failed or been changed (Disk Change Notification - raid_disks_changedF.cgi). Two tables that show all four disks - serial numbers and capacities - are shown, one table being previous configuration and the second being current configuration. Both tables are completely identical. Clicking on "Scan" or "Continue" resulted in the same message, so I clicked on "shut down" and tried to access the network drive after it rebooted. I had no problem getting into the Z: drive part of it but both X: and Y: weren't being seen at all anymore. I'm aware of the fragility of a Raid 0 and wonder if it could be so easily disrupted during a large transfer such that I face the possibility of initializing all four drives and starting over. I'm at a loss as to what could be going wrong here or how to fix it. I really just want a simple means of copying lots of data over from various networked machines without any additional software. This system worked fine before. What could have happened? Thanks for any help. Bob

2 Related Answers

Anonymous

  • 11 Answers
  • Posted on Apr 27, 2009

SOURCE: can I add additional drives to Raid 1 in order to expand storage?

I am not familiar with the specific model, but my guess is you can setup another separate logical vlume by using a RAID1 for the new disks. You will not be able to add the disks to the existing volume.

If there is no data, and the array supports it you can delete the existing volume and setup a RAID 5 instead, which will use all 4 disks, as long as they have the same capacity.

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Anonymous

  • 1 Answer
  • Posted on Jan 15, 2010

SOURCE: Loss of system access - no chance to backup data before fw-upgr.

I don't know if this problem is still open. I am amazed that this problem still existed in 2009, since I had this problem in 2007, and I handed Intel the solution at that time.

After escalating to the highest level of technical support at Intel, it turns out their answer was to ship my raid box to them and they would fix it, but there was no promise at all of whether or not my data would survive.

I wasn't about to lose two years of business data, as I wasn't in the mood to go looking for a new job.

Since I have a strong background in Linux, I decided to put the lead drive from the mirror set in a linux box and take a look at the partition. I learned that the SS4000-E keeps the root file system on the hard drive(!) instead of on the ROM that's in the box. Why? (A fully functional Linux kernel fits on a floppy disk.) I guess because Intel product development just wasn't up to creating a NAS. And of course, because it shaved the cost of the box by $5.

This is where Intel's "fix" comes in to play. The firmware that these units shipped with had a rather serious bug. If the unit shut down abnormally, it was about 90% guaranteed to corrupt the root file system on the drive. Intel recommends updating the firmware to make sure the problem isn't repeated, which unfortunately would erase all your data.

Intel was convinced there was no other solution.

If you have managed to read this far, here is the solution. The Linux kernel runs a chkdsk everything nth time the file system is booted. On the drive I stuck in a Linux box, I read the log to see how many reboots had been counted, and then config to see how many were required. I think the magic number was 15 more reboots. I put the drives back in the SS4000-E, rebooted 15 times, chkdsk ran and fixed the root file system, and the box went back online. I immediately flashed the firmware and the box worked perfectly for another three years.

Thank you, thank you. No danger of losing data!

This is a fundamental function of Linux. And no one at Intel knew this? Holy moly! I provided Intel with this solution. And they never shared it with anyone. Holy moly!

Intel makes some fantastic products. This time they were messing with things they just *did not understand*.

Know-it-all

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2helpful
2answers

Loss of system access - no chance to backup data before fw-upgr.

NOTE:
It may be possible to remove the drive(s) and put them in another system and from that system using those drives as data only drives (not boot) to copy any files which are needed to be backed up.

I have done this a number of times (please note that I am talking about single desktop systems here), every time it has work like a charm.
If the drives are IDE, you need to set one drive at a time (if more than one IDE) as the slave drive. Once the drives are correctly set, then proceed to start the system and copy your data to the media you want.
If the drives are scsi, set them accordingly on another system and number them as slaves or non-boot in the scsi controller bios.
Then copy from your slave or non-boot drive(s) to the media you want to put your data.
If you are using a system with some configuration other than single drives...such as some kind of RAID. then you need other help.
0helpful
1answer

Can I add additional drives to Raid 1 in order to expand storage?

I am not familiar with the specific model, but my guess is you can setup another separate logical vlume by using a RAID1 for the new disks. You will not be able to add the disks to the existing volume.

If there is no data, and the array supports it you can delete the existing volume and setup a RAID 5 instead, which will use all 4 disks, as long as they have the same capacity.
0helpful
1answer

Can´t use INTEL SS4000-E to host the files of my database from SQL SERVER 2000

The SS4000-E  is a NAS storage server.  To the best of my knowledge it is not possible to put database files on a NAS.  They need to do on Direct Attached Storage.
2helpful
2answers

Can't Access Public Shares via NFS

You can mount the shares something like this:

mount -t cifs -o username=backup,password=YoUrPaSS //192.168.0.145/projects /mnt/nas/projects/

...where 192.168.0.145 is IP of SS4000-E and /projects is the shares folder
and /mnt/nas/projects/ is folder you have created on your Linux box

Hope this helps
Best Regards
ashley
0helpful
2answers

Can't see the folders after restarting SS400-e

If you check their website, you will find:
Upgrading from a previous version of the firmware (to version 1.4) is a “data destructive” process.
it is strongly recommended that you first backup your existing data to another system in your environment. It is also recommended that you understand your current configuration of users, groups and shares to be able to recreate this under the 1.4 firmware.
0helpful
1answer

Unable to connect

When the LED turns continuous amber colored , it means your RAID is not yet initialized.

- Install the Intel Storage system center console (ISSC) software from the accompagnied cd-rom

- Start the ISSC and have it discovering your storage device (make sure you are in the same subnet as your NAS device)

- Once it discovered the device click "Log on storage console" , it will open up a browser and have you login.

Firefox should work , I however assume you are maybe in a different subnet , and therefore cannot open the page.
If FireFox really doesn"t work , try using IE !
0helpful
1answer

Unacceptable startuptime software with databases on SS4000 as shared drive

@echo PLEASE WAIT, THIS MAY TAKE A MINUTE.
@ECHO PREPARING ROUTE FOR USING INTEL ATTACHED STORAGE
@ECHO MAY HAVE TO DO A MANUAL CLOSE AND DISCONNECT OF THE Z: DRIVE.
devcon enable "PCI\VEN_14E4&DEV_167A" <== modify for you
route delete 0.0.0.0 192.168.0.101
net use z: \\192.168.0.101\public storage /user:admin /persistent:yes
0helpful
1answer

Maxstor shared Storage II 500GB

Try mapping that drive as a network share under windows XP. This is done from "MY Computer" Map network drive. The set up your backups to back up the network drive you have created. If that does not do it then there is a contention between vista and xp as to the owner of the drive. Making the drive a mapped network drive should resolve this as neither should have ownership. Thats my best quess without knowing in detail your network setup.
0helpful
1answer

Reset root password

see http://www.intel.com/support/motherboards/server/ss4000-e/sb/CS-022318.htm for an answer
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