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My TV lost image, but has sound. I`m out of warranty, what should I do? (PS: I`m a woman, so please explain it nice and slow :) )

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Please read all before starting!
I'm a woman too. The first thing you have to do when your tv no longer has a picture is to determine whether or not the television needs to be repaired. The way to determine this is to perform some troubleshooting. The easiest thing to do is to turn the television on and turn the volume up and down on the television remote while looking at the screen. Do you see the volume bar going up and down as usual? Or is the volume of the tv set going up and down, and you can hear the volume increasing and decreasing but you cannot see any volume bar as usual? Also you can press the menu or display or info button (whichever of these your television remote has) and see if any writing whatsoever appears on the screen. I am asking you to use your television remote at this point, which is the one that came in the box with your television (not your converter box or cable box or satellite tv receiver or surround sound remote--I am speaking of your actual television remote).

I do understand that some people don't use their television remotes and disregard them putting them in a drawer or somewhere else and can't get to them. So if that's the case you can use the buttons on your television itself. There should be a volume up and a volume down button but DON'T push the channel buttons or the source/input button.

Ok if you see the volume bar going up and down or some menu or display information that is good. That means the television is ok (most likely). Then the problem would be with the stuff that you've got connected to your television or with the stuff you're connecting it with. Just try connecting something else to your television with the same cables, and then if there is no picture with new stuff connected try connecting the new stuff with a new cable. Remember that when you are connecting stuff to a television you have to select a corresponding input/source on the television in order to view it. The back of the television is labeled. If you plug something into video 2 or input 1 then you have to select that on your source/input button on your tv remote or tv panel.

If you isolate your problem to your cable box or satellite receiver or your cable service then you can contact the cable company or satellite company directly. Your box may need to be rebooted or replaced by them. It might also be a setting in the box. If you can do some of the troubleshooting and get back to me I can help you further when something has been ruled out or a problem has been isolated.

Posted on Apr 13, 2011

  • laura_retec Apr 13, 2011

    I already did all that. No menu comes up and I clicked all the buttons on my remote control. I switched off all the plugs and re-plug them again. I have a DVD player connected to the TV, I unplugged it now. Nothing seems to help...



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