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I would first test a fax to see if it completes on your end then is received on it's entirety on the receiving end. Then print a fax transmittal report to confirm. Once that shows success, print your polling fax report and verify.
If it says zero pages sent, chances are the fax failed.
This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
Faxes printing too small
Faxes printing on more than one page
A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu.
The two main purposes of the Auto Reduction feature
Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.
if its coming from a fax server this cannot be stopped. You should upgrade to a newer better machine that is up to industry standard. Fax servers are basically faxing you from a computer. This is a different process than faxing from an actual fax machine and the page size can be conflicted. Only high end newer machines can compensate for this.