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Re: my hp 1315 all in one had paper jam
1. Remove any loose paper
a. remove any loose paper from the In tray and Out tray
b. press the cancel button (x) on the product control panel to clear the paper jam
2. Clear the jam from the back of the printer
a. press the Power button to turn off the product
b. unplug the power cord from the back of the product
c. remove the rear access door. turn the knob one quarter turn to the left, and then pull the door away from the product
d. gently remove the paper
3. Clean the rollers with a lint free cloth that is moist with water
4. Try printing again
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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:
Follow these steps to clear the jam from the product.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
Remove any loose paperDo not pull jammed paperStep two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
Never pull jammed paper from the front of the product. Pulling paper
from inside the front cover can cause mechanical damage to the product.
Always access and clear
paper jams through the rear access door.
With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
Press in the tab on the rear access door to release the door.
Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
sure to remove any bits of torn paper from the rollers inside the
product. If any torn pieces of paper remain inside the product, more
jams are likely to occur.
Figure 2: Check the product for bits of torn paper
you have the rear access door removed, check the rollers with your
fingers. Rollers should roll freely and feel springy. If rollers are
missing or do not turn freely, buy a replacement rear access door.
Click here to order a replacement part from HP
Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One CAUTION:
remove bits of torn or jammed paper from the front of the product. If
you pull too hard on jammed paper, you might damage the print mechanism.
Make sure that you disconnect the power cord from the rear of the product.
Open the cartridge access door.
Figure 3: Open the cartridge door
Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
the paper tears when you remove it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If pieces
of paper remain in the product, more paper jams might occur.
Close the cartridge access door.
Reconnect the power cord to the rear of the product.
Press the Power button (
) to turn on the product.
Follow these steps: 1.1 Remove all paper from the trays. This will prevent further jams during the clearing. 2.2 Remove the covering to the printer's outer case to expose the jam. Locate the jammed paper to ensure there is not another problem causing the stall. 3.3 Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam. 4.4 Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam. 5.5 Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it. 6.6 Remove remaining paper shreds. if a tear occurs, remove any residual paper that may hamper printing. 7.7 Refill the paper tray and try printing again. If the jam persists, repeat the process and search for more paper.
Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone
line. Next, follow these instructions based on where the paper jam is
Paper is jammed inside the paper tray:
Pull the paper tray out of the machine.
Pull out the jammed paper to remove it.
Reload the paper in the paper tray.
Reinstall the paper tray.
Paper is jammed inside the machine:
Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
Re-insert the jam clear cover.
If you can not pull out the jammed paper, lift the scanner cover
from the right-hand side of the machine until it locks securely into the
Remove the jammed paper.
Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.
Gently move the print head to the center.
Be careful to not force the print head to move. If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Examine under the print head. If anything is found, remove it.
Use a flashlight if necessary to check thoroughly.
Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.
Reconnect the power cord and telephone line.
To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.
If the message continues to
appear on the LCD, the machine will require repair. Please contact
Brother Customer Service from "Contact Us".
Remove the cartridge and paper tray to see where the paper jam is. If it is a whole page jammed inside of printer, before removing shut off printer and carefully remove paper if you end up tearing a piece this will make it harder to remove in pieces. After you have removed jammed paper reinstall toner cartridge and paper tray turn printer on and see if this clears the jam error message.
Follow these steps to remove a paper jam: 1. Press the Resume button. If the paper jam does not clear, then go to the next step. 2. Turn off the printer. 3. Remove the rear access door. Press the handle to the right, and then pull out the door.
4. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 5. Replace the rear access door securely. 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. Turn on the printer, and then press the Resume button. 8. Reprint the document. Note If paper jams occur frequently, try using a heavier paper. See the reference guide for paper weight specifications.