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Hi there! To prepare for cleaning, put the solution and water in the top tank. While cleaning, all the dirty water gets sucked into the bottom tank. To clean squeeze trigger to release cleaning solution and slowly push carpet cleaner forward, this equals one wet stroke. Continue to squeeze trigger and slowly pull carpet cleaner back toward you (second wet stroke). Release trigger and slowly push carpet cleaner forward over area just sprayed with solution (dry stroke). Then slowly pull carpet cleaner back toward you without squeezing trigger (dry stroke). To avoid saturating the carpet don't do more than 4 wet strokes over one area. Always end with dry strokes. Here is a link to view the instruction manual if needed. http://hoover.com/file/604/
I believe we own the same model or one that operates like it. If so, then yours has a "bladder" for the clean water, it has to be almost full sometimes before it will release any. Check the nozzle on the bottom of the tank body and on the cleaner for anything that might clog it up. I think it will also release water only when you pull the cleaner toward you and hold the trigger down long enough as well...it does not release when moving forward. Also check the bottom of the cleaner and clean off anything stuck to it...it gets pretty dirty and that is where the water comes through.
i downloaded the manual for your machine, but not sure how to access it for you,but i do know about the problem, the tank that sits down on the front of the steamer and it has 2 clips that you push in to lock the tank is where your dirty water is put in when you are cleaning your carpets. the tank above ,the one where you put your solution and water in is what is used to shampoo your carpet. on the handle is a trigger (black) button ,this is the button you push in to release your solution onto your carpet. release the button to extract the water from your carpet,moving your steamer in a back and forth motion. the trigger button is the only button on the machine and is only used to put the water /cleaner located in the upper tank on your carpet, releasing this button and moving your steamer back and forth over the shampooed part with extract your dirty water into the tank that sits below the solution tank. go on www.hoover.com and click on carpet cleaners ,scroll down to find yours and click on manual. and the owner manual will download and you can print it out for future reference, i hope this will solve your problem, sandy
The upper tank is the solutiontank. You mix you water and cleaned in it. The when you pull back slowly squeeze the trigger to release the solution and it will vacuum up also in the the lower recovery tank.
You release the water on the reverse stroke, and the machine will pick up in that same stroke. You push the machine forward to position it and pull back slowly as you pull the trigger to release solution and clean the carpet.
Is the cleaner sucking up the water like it should? If not , check that the filter on the inside of the lid has a 1/4 in. gap between the filter and the top of the lid. Either that or the water isn't completely being shut off when you release the trigger, in whcih case you would probably have to take it in for service.