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Posted on Apr 12, 2011
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Im using yahoo messenger 11 and couldn't log in. i follow the trouble shoot instruction and its been 2 days now, still cant sign in to yahoo.

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  • Expert 43 Answers
  • Posted on Apr 12, 2011
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Joined: Mar 26, 2011
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If you have a personal firewall turned on, temporarily disable it and try again. If still not working, you may need to enable either UPnP support in your router, or setup a virtual server in your router to let the IP address and port of IM to get through. Most consumer grade routers explain their respective process in the user guide..

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0helpful
1answer

I cannot sign in into yahoo messenger,every time I try to sign in I was read the troubleshooting,what I should do?

try to proceed with secutiry question/answer path.. and also check your log-id and as well password matching.. last but not least there may be a chance of hack..
4helpful
2answers

Im using yahoo messenger version 11 .i cant sign in anymore .. other website like facebook n search are okay except in yahoo ..what are solution of this problem..pls help

i got the same problem with my ym 11 too.. but honestly looks like its ym problem that it may just work whenever it want to.. :( but try this.. open Yahoo Messenger click on "Messenger" (on top), choose "Connection Preferences" select "Connect via Proxy Server" try to log in ..
if it doesn't work put it back to the original settings, same instruction go to YM, click Messenger then Connection Preferences select "Connect directly to the Internet".. this time try to disconnect your internet connection first.. and then with your YM open enter your username & password but dont click "connect" yet.. connect to internet & log in to ym (you should click "connect on ym right after a second you are connected to the internet)
0helpful
1answer
11helpful
4answers

We can't sign you in to yahoo! Messenger.There might be a problem with your Internet connection. Make sure your computer is connected to the internet. Click Troubleshoot to begin a series of tests to try...

1) Yahoo are concentrating their efforts to resolving sign-in issues with Messenger 10. You may have to upgrade to this version if you cannot resolve your problems and make use of the troubleshooting software - even if you want to retro install an older version later.
2) users who opt for a default browser other than IE may be neglecting to keep IE up to date unaware that IE plays a crucial part in the running of Yahoo Messenger. I use Firefox as my default but note the amount of cleaning in IE when I run ccleaner.
3) Start your trouble shooting with a clean browser
Download 'ccleaner' and run it through a couple of times,using the factory settings and the 'Run Cleaner' control until 0 bytes are seen to be cleaned following a scan
Run the 'Registry' from the left hand toolbar but 'Save' any changes after opting to 'repair' errors.
http://www.filehippo.com/download_ccleaner/
4) It will be worth making IE your default browser while you troubleshoot
5) Download the latest IE from Microsoft
http://www.filehippo.com/download_internet_explorer/
6) Ensure 'work offline' is unchecked :- > Tools - uncheck Work Offline.
7) Update your support software for IE using the links on this page
http://help.yahoo.com/l/us/yahoo/messenger/messenger10/notices/mstabuguqscripterror.html
After updating check you do not have old versions of Flashplayer, Shockwaveplayer and Java running alongside the latest - this can cause conflicts
Start / control panel / programs
delete any old versions
8) If your log-in fails, interrogate the troubleshooting log for 'failed items'
Two Yahoo servers are used for initial log-ins
The log-in server checks your username and password are correct
If this has 'failed' check your IE can access a secure website by signing in here
https://login.yahoo.com/
No luck? check IE settings >Tools > Internet options > Connection tab > LAN > 'Use a proxy server for your LAN' > Advanced - Under 'Proxy address to use' check the info in 'Secure' and 'Port' are correct > OK for each window.
The connection server helps find the right location to synchronise with other servers- if this shows 'failed' change your YM settings to connect via a proxy.This can be done from the menu on the sign in page > Messenger > Preferences > Connection -adjust settings > Apply > OK
If all else fails - try dis-abling your firewall and do a test sign in.
0helpful
3answers

I cant access my yahoo messenger

Hi! Temporarily have mail in-built messenger and don't expect video, voice or attachment services in this mail messenger. and at the same time, delete your previously available YM software and get updated one directly from web and have fine
1helpful
2answers

I cant use yahoo 10 in my pc they give me a error all the time i cant sign in

You need the following OS to support Messenger
Windows 2000 / XP / 2003 / Vista / XP64 / Vista64 / Windows7
If that is not an issue read on.
Check out the Yahoo blog for the latest help on this subject ( 18 August 2009 )

http://www.ymessengerblog.com/blog/2009/08/18/help-with-sign-on-issues-in-yahoo-messenger-9-0/

My own advice is:-

1) Start your troubleshooting with a clean browser
Download and run CCleaner daily - to keep your browsers fully operational

http://www.filehippo.com/download_ccleaner/

Use the settings as downloaded - Click on the 'Run Cleaner' tab until '0 bytes removed'

2) Shutdown computer - power off the router for one minute - restart computer

3) Have more than one browser available for trouble shooting. Keep browsers up to date to incorporate all the patches - I run Firefox, Google Chrome and IE. Keep one browser clear of add-ons and plug-ins.
Always have the browser you are using designated as default - even if you only have one

4) Make sure Yahoo toolbar is up to date if you have it

5) Sign in here to reset cookies
https://login.yahoo.com/config/login_verify

6) If you have a Yahoo email address:- drop the '@Yahoo.com' from your username to sign in

7) Check the date and time are correct on your computer

8) If you have your settings to sign in automatically and recently changed your password check this out
http://help.yahoo.com/l/us/yahoo/messenger/messenger10/messenger/mstacantsignin.html

9) Make sure your firewall has Messenger on the 'allow' list.Disable your firewall long enough to make a trial sign-in

10) Messenger 10 now carries a troubleshooting log - if you have a degree in computer science the results may be of some use

11) AVG free users may be interested in this forum
http://forums.avg.com/ca-en/avg-free-forum?sec=thread&act=show&id=40313

12) Time to consider a re-install.
Save your Profile folder to hard disk, if you wish to retain your message archives.
Download 'Revo free' and uninstall in the 'Advanced'mode. This will scan your C drive and Registry for anything left behind after it runs the yahoo uninstall software. Delete everything it finds.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Run ccleaner
Restart your pc
Download Yahoo Messenger from here.

http://www.filehippo.com/download_yahoo_messenger/

0helpful
1answer

Im sign in in yahoo messenger but im not sign in because of trouble shoot

download a latest copy yahoo messenger, sometime when your yahoo messenger become old it cant log you in download from here

Click here to Download

install yahoo messenger then log in again

This will help. Thanks please keep updated. please do rate the solution positively .Thank you for using Fixya

Regards
manish
1helpful
2answers

My yahoomessenger dose not work any more

hi
my yahoo messenger not open from to day. This closed by proxy via government . Ho w can i open that with or without proxy?
0helpful
1answer

Experiencing error (81003002)

common error..log off and log back in..sometimes you have to restart your pc..
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