Please make sure that the correct mode setting has been selected. Depending on model you will see the mode button has four little icons. A star/crystal, a teardrop, a sun (circle with lines out going) and a sort of triangle. You press this button until the correct icon appears on the display, it should be the sun icon.
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need to know type of unit and did anyone change any parts lately . as well as the type of emergency heat it has for back-up or is it a simply heat pump only( ie) gas , electric , lp gas oil ect
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