Question about Bosch Dishwashers

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I have a bosch dishwasher model number SGS0902GB/05. I use tablets instead of detergent. I put the tablet in the Dispenser and close the lid, noproblem. I then set the programme and shut the door, I usually set the programme to delay start so that it washes dishes in the small hours when all are in bed, however, when I have set the programme and close the door within a minute the dispenser assembly opens and the tablet falls into the dishwasher, I then try and put the tablet back in the dispenser and close the lid however the lid will not close. I am thinking a replacement dispenser assembly however I eagerly await your advice. We have had the washer for 10 years now with no problems at all. It has been a great washer. Many thanks Andrew

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  • 3 more comments 
  • andrewfraser Apr 12, 2011

    Hi BE and thanks for the advice, you are so right. I did exactly as you said, switched the machine of and closed the dispenser and it stayed shut. I then did the same with the dishwasher on and set to delay start and the dispenser opened, so it seems it is not the dispenser...

  • andrewfraser Apr 12, 2011

    Not sure of you got my comment. But I did what you said and you are right, with the power off the dispenser stays closed. With the power on the dispenser opened as you say.. would appreciate your thoughts..

    thanks
    andrew

  • andrewfraser Apr 13, 2011

    HI BE, once again thanks. I do have these tools. So will await your advioce on what to do next. Thanks for your patience and your expertise.

    Andrew

  • andrewfraser Apr 14, 2011

    I have inserted the probes and powered on, set it to delay and I am getting a reading of 237 V, so its not 0 as you say...

    I did the resistnace test on the actuator and that read 1.6 so that was ok..

    Andrew

  • andrewfraser Apr 19, 2011

    Sorry BE, been a hectic time to be honest. Thanks soooo much for your advice it was perfect and extremely accurate. We have decided to place the tablet in the cutlery basket and use the washer this way until it eventually dies. We have had it 10 years so I think it has lasted?

    any recommendations on what diwhwasher to buy next? I am convinced we should stick with a Bosch as it has been quality.


    Would value your thoughts? that said I will buy a control panel if you think the washer still has some legs?

    Thanks BE

    Andrew

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Hello Andrew,

I'm more than happy to give step-by-step instructions for replacing the detergent dispenser, however it's not cheap (about £50) and it probably doesn't need to be replaced. Some of the smaller components for the dispenser are available separately, so it would be better to work out what's wrong with it, before replacing any parts - or the entire unit.

The dispenser may be receiving an erroneous signal from the controller to open when the dishwasher is in delay start mode. To check this, switch the power off, insert a tablet in the dispenser, and slide the door closed. Make sure it clicks shut fully (push on the arrow on the door)and then wait for a few minutes to see whether it opens.

If the tablet will stay in the dispenser with the power off, there is nothing wrong with the dispenser. If it opens with the power off, you may just need a new dispenser door or a spring. Please try this simple test, then get back to me for further assistance.

Regards,
BElectric

Posted on Apr 12, 2011

  • 15 more comments 
  • DILLIGAF
    DILLIGAF Apr 12, 2011

    Thanks for getting back to me - you may be lucky and find it's just the switch in the dispenser that operates the release mechanism. These are cheap and simple to replace. Unfortunately, if it's not the switch, it's a fault with the controller.



    You're going to need 2 things to determine where the fault is - a multi-meter and a Torx T20 screwdriver or screwdriver bit. The first part is just a visual inspection of the mechanism with the outer door panel removed.



    Do you have or can you borrow the tools?

  • DILLIGAF
    DILLIGAF Apr 12, 2011

    Yes, I received your reply - my thoughts are above ^.



    Sorry, the split asker/expert messaging system on these pages can be a little confusing.

  • DILLIGAF
    DILLIGAF Apr 12, 2011

    You seem to be having some difficulty locating my messages. I'm just posting this to generate a email notification for you in the hope that you will search this page again and find my comments!

  • DILLIGAF
    DILLIGAF Apr 12, 2011

    One more try - hopefully you'll locate these messages eventually . . .

  • DILLIGAF
    DILLIGAF Apr 13, 2011

    Hi Andrew,



    Glad you found my messages - sorry for the delay. I've only just switched on today.





    First thing to do is remove the outer door panel. Open the door and fold it all the way down, then undo the 6 T20 screws on the sides of the inner door panel - 3 on each side. Leave the 4 along the top of the door.



    Please switch the power off while dis-assembling the washer.








    Now close the door, and grip the outer door panel on both sides near the bottom of the door and pull. As the panel comes away from the door, allow it to drop slightly so the small metal tabs at the top can slide out from behind the fascia panel. The outer door panel should now be totally removed from the washer, so put it somewhere safe until you need to re-attach it.



    Don't worry if 2 chunky plastic clips fall out - they simply push back on to the brackets on the door when you re-attach the panel - I'll show you where they go a bit further down . . .



    You should now be able to see the back of the dispenser (note the plastic door clips near the bottom).








    Close-up of the back of the dispenser . . .






    OK. The red box is the solenoid/switch which operates both the detergent drawer opening mechanism and the rinse-aid release valve (The red wires are for the rinse aid level sensor). The piston on the switch (ringed in red) should be fully retracted as shown when the washer is idle.



    Now to test. Put a tablet in the dispenser, close the door and switch the power on again. Set the washer to a delay start program, then observe what the piston on the switch while waiting for the tablet to be released. The piston projects about 5-7mm (1/4 inch) when powered from the controller, but it happens very quickly so keep watching!



    Try this first, then get back to me. The next part is a voltage test with the yellow wires removed from the dispenser. I'll start writing the instructions for this separately and post back with them shortly.



    As soon as I receive your reply, I'll get back to you. I wont leave you hanging with a disassembled washer ;)



    Regards,

    BElectric

  • DILLIGAF
    DILLIGAF Apr 13, 2011

    Hi Andrew,



    Don't know whether you've read my previous message yet, but having thought about it a little bit more, I suspect a fault in the control module - most likely a failed relay for the dispenser actuator/switch. Once you've removed the door panel , you may as well go straight to electrical testing . . .



    1. Disconnect the washer from the power supply

    2. Pull the white block connector with the two yellow wires downwards to disconnect it from the actuator on the dispenser.

    3. Test the resistance of the actuator across the two pins which were exposed when you removed the block connector. If the actuator is good, the reading will be between 0.5 to 2.5 ohms. A little higher isn't a problem



    Finally, test for voltage to the block connector you removed from the actuator . . .



    4. Set the multi-meter for AC volts in a range greater than 200v.

    5. Insert the red and black probes of the multimeter into the two spade connectors inside the white block connector.



    If the probe pins are small enough, they will push into the spade connectors. If not, you will need to find some way of holding the probes in place while making sure they maintain contact with the spades inside. I don't advise holding them in place manually as the supply to the actuator is 220-240v.



    6. Power on and set the washer for a wash cycle with a delayed start of an hour or more

    7. Observe the voltage reading on the meter for several minutes.



    You should be getting a constant reading of 0v. If there is a voltage here immediately or within a few minutes, there is a fault in the control module. This circuit should not be powered until the point in the wash cycle where the tablet is released.



    Please test as above, then let me know the results and we'll go from there . . .




  • DILLIGAF
    DILLIGAF Apr 13, 2011

    Hoping you've managaed to find these messages, rather inconveniently 'hidden' down here.

  • DILLIGAF
    DILLIGAF Apr 14, 2011

    Haven't heard back from you - hoping you've found my messages . . .

  • andrewfraser Apr 14, 2011

    Hi BE

    Wopndering if you are getting my messages now.. I did the resistance test on the actuatir and that was fine, the reading was 1.6.

    I plugged in the probes and set the machine to delay and there was an immediate reading of 237v, you mention it should really read 0, so there is a fault there I believe?

    Hope your getting this

    thanks

    Andrew

  • DILLIGAF
    DILLIGAF Apr 14, 2011

    It's OK. I was in the process of replying to you. The good news is you found the problem. The bad news is, it's the control module rather than the dispenser actuator. There is a relay on the control module for the actuator - this appears to have failed in the closed position meaning there is constant power to the actuator when the washer is powered.



    There are 2 options here (unless you can repair PCBs at component level?) - replace the control module, or put the tablet in the cutlery basket. The control module can be self-installed and will cost about £100. I can provide supplier details for a new control module, part number and instructions for installation.



    Please let me know where you want to go from here.

  • andrewfraser Apr 14, 2011

    Thanks BE,
    you have been brilliant. In your opinion. Given that we have had the dishwasher for 10 years now without failure of any kind is it worth getting a new control module or is this the beginning of the end of the washer, cause Ime thinking if it is, I will just use the washer until it dies and put the tablet in the cutlery basket?

    Andrew

  • andrewfraser Apr 14, 2011

    PS, when I put the door back on can you tell me where these two big bits of plastic go that fell out when I took the door off?

    Thanks

    Andrew

  • DILLIGAF
    DILLIGAF Apr 14, 2011

    The door clips push on to the protruding metal brackets near the bottom of the door. Put these on before re-attaching the door panel.






    To re-attach the door panel, grip it on both sides about a third of the way up and slide the tabs at the top into the slots behind the fascia panel. Once the tabs are correctly located in the slots, push the bottom of the door in over the plastic clips. You may need to flex the panel slightly to get the flange on the back of the door panel over the clips.



    After that, make sure the panel is fully pushed up, then open the door slowly and put the screws back in. It's best to start with the screws near the bottom of the door and squeeze the outer and inner door panels together with one hand while tightening the screw with the other.



    I will get back to you with advice on the controller in a few minutes . . .

  • DILLIGAF
    DILLIGAF Apr 14, 2011

    Sorry for the delay. I thought I'd get you the current price on the control module just in case. Original part number was 269978 but this has been replaced with 484322. Cheapest is direct from Bosch at £194.99. Hmm, at least that includes delivery . . .!



    Very few other suppliers for this part now anyway and some of them are over £250. Unfortunately, the cost seems to increase, the older the washer gets.



    At that price on a 10 year old washer, I wouldn't even consider it. I bought a new Siemens for £320 a few weeks back. Putting the tablet in the cutlery basket works, but it's not ideal. You need to check it's fully dissolved after each wash and, if not, vary the position of the tablet in the basket.



    The drawback to this is the tablet is released at different time intervals for different wash cycles. On a quick wash, it's released a couple of minutes after the cycle starts. On a long/heavy soil wash, there is a pre-rinse before the tablet is released.



    If you decide to replace the appliance, I'd recommend www.appliancedeals.co.uk (I have no affiliation). I've ordered numerous appliances from here for customers, they deliver next day and I've never had an issue with them. They handle appliance sales for Next, Sainsbury's, Boots and quite a few others, but the prices buying direct are significantly less.




  • DILLIGAF
    DILLIGAF Apr 14, 2011

    Did you get the door back on OK?

  • DILLIGAF
    DILLIGAF Apr 14, 2011

    Again, I'm wondering whether you got my messages or if you now have a stray ornamental dishwasher door panel adorning your kitchen . . . ?

  • DILLIGAF
    DILLIGAF Apr 19, 2011

    No problem. I was just a little concerned that you hadn't received my messages and had a loose dishwasher door panel decorating your kitchen.



    I don't advise spending £200 on a 10 year old washer. It's impssible to determine how much longer your washer will go on for as there are numerous factors to consider, but 10 years is a good average for a Bosch. Life expectancy depends on how often it's used, water hardness, how well it's maintained - and an element of luck.



    If the tablet is fully dissolving in the cutlery basket and your dishes are coming out clean, there is no need to spend money repairing the washer or to replace it until another major component fails and/or the total repair cost exceeds the cost of replacing the entire washer.



    The appliance spares industry is little more than racketeering, in my opinion. Small components which could be easily be sold separately are bundled as complete assemblies, instructions for simple repairs are witheld from consumers and schematics for control modules are rarely available, even to service technicians.



    The cost of replacement parts bears little relation to the cost of production and the prices are set to 'encourage' consumers to replace the appliance as often as possible. If it's out of warranty and you can't self-repair, one major component with labour charges is often close to the cost of replacing the appliance. Two major components and it's generally cheaper to replace. If you tried to build your washer from scratch, buying all the individual parts (assuming they were available), it would probably cost around £2000 to do so.



    If there's a way to beat the system, do it. When you do decide to replace though, I would definitely recommend buying another Bosch. They are more expensive to repair than other major brands, but the build quality and quality of components is generally better, in my experience. Other brands made by Bosch group e.g. Siemens and NEFF use identical components and only really differ in appearance, but you pay a little more for the name with these.



    I do recommend ApplianceDeals, but you have the luxury of still having a usable washer, so I'd simply advise you to keep an eye out for a good deal on a Bosch and buy when you see one.



    The last advice I would give on buying a new dishwasher is not to waste money buying a more expensive one with features you'll hardly ever (or never) use. If you run your dishwasher once a day using only one or two different wash cycles, you only need a dishwasher that has these features and, in your case, a delay start. The more features there are, the more things can go wrong and the more expensive they are likely to be to maintain.



    If you're so inclined, you can also strip the old washer of known working components and sell them on Ebay. People are more than willing to take a chance on paying £20-30 for a used circulation pump motor, water heater, controller, etc. It's not surprising when you compare this to the cost of new components. You can recoup 30-40% (sometimes more) of the cost of a replacement dishwasher this way and often you get a few spares for the new machine. Much 'greener' as well!



    Hope this helps. If I can be of further assistance, please let me know.



    Regards,

    BElectric

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If the dispenser is broken and doesn't open during the wash cycle the dispenser door spring may have to be replaced.


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If the dispenser is broken and doesn't open or close properly the dispenser door latch may have to be replaced.


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If the dispenser is broken and doesn't open or close properly the dispenser door pin may have to be replaced.


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If the dispenser is broken and doesn't open or close properly the dispenser lever might need to be replaced.


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Detergent Dispenser Cover

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