HP LaserJet M4345 MultiFunction Printer Logo
Anonymous Posted on Apr 11, 2011

I have a Hp Printer Mfp4345 with error message 13.01.00 I tried changing Rollers,and all the sensors and paper path is in good condition..I noticed that the tray is not lifting and i even replaced Lifting motor..please help me..

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  • Master 1,089 Answers
  • Posted on Apr 12, 2011
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In DIAGNOSTICS menu select "paper path sensor test"
Pay attention to E, it refers to "tray 2 pre feed sensor".
You say that you " tried changing Rollers,and all the sensors".
I'm confused, does that mean that you tried and couldn't change the sensors.
You could also have a bad paper tray.
Did you also try and succeed in changing the tray 2 jam access door roller?
13.01.00 means that the pre feed sensor never sensed paper, so either the sensor is bad or the paper never fed out of the tray. Try a different tray.

  • rony fridman May 05, 2011

    i had the same problem, i replaced the paper feed assembly

    and the problem fixed

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Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
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http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
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