Question about HP LaserJet M4345 MultiFunction Printer

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I have a Hp Printer Mfp4345 with error message 13.01.00 I tried changing Rollers,and all the sensors and paper path is in good condition..I noticed that the tray is not lifting and i even replaced Lifting motor..please help me..

Posted by ajaypisharod on

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In DIAGNOSTICS menu select "paper path sensor test"
Pay attention to E, it refers to "tray 2 pre feed sensor".
You say that you " tried changing Rollers,and all the sensors".
I'm confused, does that mean that you tried and couldn't change the sensors.
You could also have a bad paper tray.
Did you also try and succeed in changing the tray 2 jam access door roller?
13.01.00 means that the pre feed sensor never sensed paper, so either the sensor is bad or the paper never fed out of the tray. Try a different tray.

Posted on Apr 12, 2011

  • rony fridman May 05, 2011

    i had the same problem, i replaced the paper feed assembly

    and the problem fixed

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Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
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