Try vista x64 version...click HERE! ,right click the application and select run as administrator .
Right click on Computer ..Manage ..Device manager..look for your hp printer..and for any unknown device ,right click it and select update software..and click the first option.
Go to start ..type gpedit.msc in the search bar and press enter .In the Group Policy Editor open Computer Configuration. Then open Administrative Templates. In Administrator Templates select the Printers folder.Under printers there will be a template named Point and Print Restrictions. Open this template.There are three options listed. Not Configured, which is the default, Enabled and Disabled.This setting needs to be changed to Disabled and then click Apply.Then close the Group Policy Editor.
Also type in services.msc and press enter...look for Print Spooler..right click it and select properties.At startup type select automatic,click apply and restart your PC
Sorry,scanner not printer.i meant to say
Try the gpedit.msc and services.msc solutions please.
type gpedit.msc
Once you downloaded the software driver..double click it and install the application.
Okay
Go to "Devices and Printers" from the Windows 7 Start button, right click on HP Scanner and select "Start Scan" and Select "Preview" from the scan window.The device should work.
Check this hp article
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HPPDU.exe [1/1, 1.54M]
System requirements:
No additional prerequisites
Released:
2010-08-13
Version:
3.0.0.013
Compatibility:
Microsoft
Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft
Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business
(32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7
(32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7
Home Premium (32-bit), Microsoft Windows 7 Professional
(32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7
Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft
Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional
(64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7
Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista
(64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft
Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business
(64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows
Vista Enterprise (32-bit), Microsoft Windows XP
Fix/Enhancement:
This
version of the HP Print Diagnostic Utility provides an improved user
interface in multiple languages, improved diagnostic and problem
resolution capability, and support for usb and network connected
devices.
HPPDU.exe [1/1, 1.54M]
System requirements:
No additional prerequisites
Released:
2010-08-13
Version:
3.0.0.013
Compatibility:
Microsoft
Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft
Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business
(32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7
(32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7
Home Premium (32-bit), Microsoft Windows 7 Professional
(32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7
Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft
Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional
(64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7
Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista
(64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft
Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business
(64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows
Vista Enterprise (32-bit), Microsoft Windows XP
Fix/Enhancement:
This
version of the HP Print Diagnostic Utility provides an improved user
interface in multiple languages, improved diagnostic and problem
resolution capability, and support for usb and network connected
devices.
HPPDU.exe [1/1, 1.54M]
System requirements:
No additional prerequisites
Released:
2010-08-13
Version:
3.0.0.013
Compatibility:
Microsoft
Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft
Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business
(32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7
(32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7
Home Premium (32-bit), Microsoft Windows 7 Professional
(32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7
Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft
Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional
(64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7
Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista
(64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft
Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business
(64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows
Vista Enterprise (32-bit), Microsoft Windows XP
Fix/Enhancement:
This
version of the HP Print Diagnostic Utility provides an improved user
interface in multiple languages, improved diagnostic and problem
resolution capability, and support for usb and network connected
devices.
HPPDU.exe [1/1, 1.54M]
System requirements:
No additional prerequisites
Released:
2010-08-13
Version:
3.0.0.013
Compatibility:
Microsoft
Windows Vista, Microsoft Windows Vista Home Premium (32-bit), Microsoft
Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business
(32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows 7
(32-bit), Microsoft Windows 7 Home Basic (32-bit), Microsoft Windows 7
Home Premium (32-bit), Microsoft Windows 7 Professional
(32-bit), Microsoft Windows 7 Enterprise (32-bit), Microsoft Windows 7
Ultimate (32-bit), Microsoft Windows 7 Home Basic (64-bit), Microsoft
Windows 7 Home Premium (64-bit), Microsoft Windows 7 Professional
(64-bit), Microsoft Windows 7 Enterprise (64-bit), Microsoft Windows 7
Ultimate (64-bit), Microsoft Windows 7 (64-bit), Microsoft Windows Vista
(64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft
Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business
(64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows
Vista Enterprise (32-bit), Microsoft Windows XP
Fix/Enhancement:
This
version of the HP Print Diagnostic Utility provides an improved user
interface in multiple languages, improved diagnostic and problem
resolution capability, and support for usb and network connected
devices.
67 views
Usually answered in minutes!
type gpedit.msc
Been there done that It didn't work either (I had already tried it anyway).
Did I mention the older software loaded a year ago - no problem. Why wouldn't it work now?
Please continue to advisse.
Milan
I think there is a missunderstanding. THis is not a printer - it is an HP image scanner,.
Doesn't this make a difference:
Milan
d
Just tried that . There are no search items under qpedit.msc
actually there is no search item under gpedit..msc
actually I did type gpedit.msc but there is nothing even under just "gp" let alone the whole word.
also under just the "msc" seaerch there is only the task scheduler.
I am giving it a try as we speak. Will let you know.
well, I donwloaded it - took about a second and I loaded it. It didn't fix anything and took a couple of seconds to install. did you notice it's title was laserjet rather than scanjet.
Well it doesn't work like it is supposed to with all of the features it had . But it kinda sorta works and after spending $7.00 at WalGrens to scan one picture it is better then nothing.
I will try some of these solutions also unless I already have.
Yes. Better than HP zero help. They wanted $39.00 for nothing.
I down loaded the Scanjet G3010 W7 software. My model 4370 works fine now. The software even knows it is a 4370 scanner. Sham on HP for keeping that solution a secreat. I would have update the "article" referenced above but don't know how. Per that "artcle" I wasn't the first to use this solution.
Milan
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