Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer
I would normally call Kodak, but I've already tried all they had to offer.
I have a Kodak AIO 5300. I have been very happy with it. It worked brilliantly until I had a problem with a defective printhead... I was advised to upgrade my software and ifrmware to the latest version before calling tech support. I tried & this is where my disaster ultimately starts.
Tech support for the hardware concluded I needed a new printhead, which they mailed me. This fixed the problem. I know the hardware is working, because I can print copies scanned on the glass from the printer. It prints a demo page beautifully, too.
However, the software upgrade failed to finish installing, erroring out with a note that I needed to uninstall the current version first. Even with this done, the error repeats. Kodak's online knowledge base provided a link to a Clear utility to remove remaining bits of program. Still the new software install fails to complete with the same error code. Eventually, usuing the clear utility, we were able to reinstall from the orignal disc (the original software only) however, it is crippled. I can print or scan from an application, but I cannot initiate scans to applications on my PC from the scanner, or upload pictures into the easyshare software from the printer as I was once able to do. Easyshare will open and run, but I can only browse photos that were already imported. I cannot import new photos, edit, or print. AIO Home Center is also broken--it doesn't scan, copy or print giving me errors about a data source named Kodak AIO 5000 Series being missing.
No matter what I do, I cannot seem to completely eradicate the pieces of the new software, which never completely installed, so that the old software can work properly, and the new software will not install at all. I even tried removing every instance in the registry where the name Kodak appears while in safe mode, booting to safe mode and using tuneup utilities to remove the related services, running the clear utility while in safe mode and deleting all related files by hand, and also, a system restore point from before the first attempted download and installation. Nothing has helped. I still have only a crippled version of the old software. After spending several hours on the phone with a very curteous and patient tech support guy somewhwere in El Salvador, I was again unable to do anything. But using a restore point and previous preocedures, I am now back to a cripple rendition of the original again. He sent me a disc, convinced that would work, but the results are the same except that it doesn't take a full 30 mintues before it crashes and burns with the files local.
Any ideas? I am thinking perhaps about a repair install of XP?
I know it's late for an answer to this problem but hopefully it will help someone out there!
I had exactly the same problem but thanks to me knowing someone in Kodak from when I worked there, I was able to finally elicit a solution. In fairness, the problem is really associated with Microsoft (surprise, surprise) and the solution is spelt out in http://support.microsoft.com/kb/968001 in my case under Section B (Windows XP). There are a number of registry entries to check and in my case there was a string value WlNotify.dll missing from DLLName (note that it is a lower-case L between the W and N!). I also had a string entry called OldName ironically, which contained the value WlNotify.dll, I wonder where that came from? Anyway, after a final run of the Kodak Clear Utility and a reboot and running the aio_install.exe from the Kodak web site everything came right.
Posted on Jul 03, 2009
Sounds easy; reload a backup of your system from when print drivers worked okay. (Crashes and burns? It bluescreens after booting now?) Failing that, the simplest thing to do would be to install XP on a new drive and migrate data over once you got the printer etc. running. (Then set up backups.)
If you want to deal with it as is,you need to run some monitoring software (Anvir Task Manager etc.) or otherwise unreel the install stuff to determine just where the Kodak install stuff is complaining, and get it to complain less. Some free tools out there can examine system access by a given program and log it; the last ones before the install stops (the ones that aren't just cleanup) would be of interest then! Some searching in the registry for the related keys ought to help (though there isn't anything particularly safe or relevant about your 'Kodak' search and destroy, sorry); try the usual regcleaner stuff, and don't forget to suspend your antivirus while rerunning the installation so that it doesn't get in the way.
Posted on Aug 16, 2008
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