We just purchased the Xbox 360 for Christmas, have only used it a few
times. Now, about two minutes into playing a game, it
freezes. This was a $400 console that we've only used a handful
of times, and of course, the warranty is up on it after 90-days to
return. Any suggestions? Do we need to contact Microsoft to
get this resolved?
Thanks, G. Bernazky
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Re: xbox 360 problem
If it freezes, it is one of two things, either it has overheated, in which case you need to move it into a more open space, so that it can get more airflow. Or the graphics chip is malfunctioning, in which case you need to contact the Xbox people @ 1-800-4my-XBox and have them send you a shipping box to send to the repair center. This is a free service since you are under warranty, but you won't have your console back for at least 4 weeks.
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Check the disc for any scratches. Clean the disc with some disc repair solution. If you just purchased the game try and take it back to where you bought it for an exchange. If there is no scratches or anything that could stop the disc from reading right it could be your Xbox. Xbox has been known to have many issues with heat maybe your Xbox is getting to hot. In which case the problem is your Xbox and you will have to call Microsoft about getting a new Xbox. My Xbox started to go bad in the exact same way. I would play multiplayer for awhile and it would freeze after playing for a little while. I would then turn the xbox off for a few min then turn it back on and it would work again for awhile untill a few days later when i got the red ring of death which means a hardware fail.
If the 360 was ON when it fell or recently turned off then there might be a chance that the GPU connections were softened from the heat of being used. If this is the case set the 360 on its side, as in horizontally and turn it on for around 30 minutes and then turn it off and let it cool down for 30 minutes. This should warm up the GPU connections and then cool them down in the proper positions.
It's best if you leave the 360 on it's side then vertically.
I got this for my son for christmas along with a xbox 360 60gig. Before he could play the game, it said that the system needed to be updated in order to play fable II. Have you tried updating the system?