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I have installed your Powerbolt, but when I push the Lock Button, it unlocks? What should I do? First remove the cover on the inside of the Powerbolt unit. On the right hand side under the batteries, you will notice that is says "Door Direction Jumper". If the cap is mounted on Prongs 1 & 2, carefully remove it and move it over so that it mounts Prongs 2 & 3. A is right handed, B is left handed. http://www.weiserlock.com/Support/Faq/50160000000HhmZAAS.aspx
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Get in touch with Weiser Canada via the contact info on their web site (http://www.weiserlock.ca/wei-eng/contact.htm) for a replacement under warranty (the Powerbolt has a lifetime mechanical guarantee). i have two rental properties with Powerbolt locks on them and have found - over the past 3 years - that it's safest to just replace the batteries on a 4 month schedule to ensure the tenants don't get locked out! The batteries actually last for longer than ~ 6 months, but i prefer to be on the safe side ...
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