Hi. I have a workcentre m24 and on start up it says switch machine off then on, if problem persists call support. the error code is 116-201

https://www.enxmag.com/twii/tech-tip/2013/08/workcentre-7425-style-fault-code-list-part-i/

http://download.support.xerox.com/pub/docs/WCM24/userdocs/any-os/en/WCM24_User_Guide_en.pdf.

https://atyourservice.blogs.xerox.com/2013/02/26/fault-error-problem-codes-lets-fix-them/

make sure nothing is stuck in paper pick up. use compressed air to blow out debris. ,

On the right side in the center of machine there is a small door you have to open that door and there will be the transfer belt there is also a handle to take it out you have to grab that handle and take it out slowly you will see the cleaning blade and assembly on the left side

You have a bad fuser fan. Xerox part number 127K29340. Located on the back of the machine. Very common problem. Look up on google a business called the parts drop.
They will have it.

1. Press the [Machine Status] button on the Control Panel. The Machine Status button is the bottom of the three buttons between the numeric keypad and the Touch Screen. The Machine Status screen will be displayed.
2. Select the [Billing Meter / Print Report] tab on the Touch Screen.
3. Select [Print Report / List]. The Print Report / List screen will be displayed.
4. Select [Fax Mode Settings].
5. Select [Address Book].
6. Press the [Start] button on the Control Panel. The report will print.

Sounds to me like you need a drum or one of the other routine maintenance items.
The way to find out is to press your machine status button, then look under supplies. You will probably find that a drum life has expired, the IBT cleaning roll or fuser life have expired.
I am sure if you look there one of those "supply" items has reached its end of life.
In the same area under the machine status , there is also a section there for active messages and fault codes. Make sure you look there. If you have additional questions please ask.
If there is an active message or fault code, e-mail me at [email protected]. Just put Xerox M24 in the subject line please.

uff
desconecta el hd de 2.5 en la ess pwb y prueba...

What is the specific code?