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Hi Janitocruz. You can find the online manual here: http://www.westlake.co.uk/store/acatalog/KX-TG2511-manual.pdf Just copy and paste in your browser. I hope I helped you. Thanks for using fixya to solve your problem.
If your system wasnt installed by a certified dealer/tech then there isn't much you can do. The tools can be gotten from them. If you bought this from someone who doesn't support it or have the software then it hasn't been registered and will be useless. Again you must contact a dealer that can install these to help you.
This is a phone system feature, not a phone feature. Your phone can be used on different Panasonic phone systems so you will need to find out which system you have and get the manual for the system, not a phone.