Hi and welcome to FixYa, I am Kelly. The manual is little help but you can find it here: http://media.homedics.com/IBs/bds/BD-10P_IB.pdf Troubleshooting If you have a problem with your shredder, check the symptoms and remedies below. If you cannot solve the problem this way, contact Black & Decker paper shredders Customer Service. Do not open shredder head to attempt repair: It could expose you to electric shock and will void your warranty. - Check to see if bin is full. If bin is full, empty bin and replace. Follow instructions under maintenance. - Oil cutting cylinders. Shredder squeaks, grinds or runs below capacity. - No action required. This is a self-Shredder continues to run for cleaning function. 1 or 2 seconds after shredding has been completed. Symptom Remedy - Make sure shredder is plugged in. - Make sure power switch is in "Auto" position. - Make sure bin is fully closed. - Check to see if either bin is overfull which could result in a jam. If so, empty. - If you are unable to clear the jam, turn off and unplug the shredder. Slowly and carefully pull the remaining paper out. Forcefully removing the paper is likely to cause irreparable damage to the shredder. Shredder does not start or stops while shredding. Paper jams. HOW TO GET SERVICE: Visit our website at www.blackanddeckershredders.com or call the toll free customer service line at 1-800-297-5028. ® SKU #BD-10P Product Information This product is designed to shred paper, staples, small paper clips, credit cards, CDs and DVDs. It is not intended to shred large paper clips, continuous forms, adhesive labels, transparencies, newspaper, cardboard or any other plastic other than credit cards. Using it for these purposes is likely to cause irreparable damage. Please do not attempt to shred more than 10 sheets/1 CD or DVD at a time. Shredder should not run more than 200 sheets/50 disks continuously. Items should be centered and unit will begin and end shredding automatically. All disks should use specific entry as noted on your shredder. Maintenance It is important to empty the waste bin regularly to ensure the smooth operation of the cutting cylinders. The shredder will not operate when the bin is full. Regular oiling is also necessary for proper performance. It is recommended to use the shredder oil every few weeks. Maximum running time: 3 minutes Automatic cool-down period: 30 minutes If you have any questions regarding the product, please feel free to
Voltage: 120
call toll-free 1-800-297-5028
Thanks for Choosing FixYa,
Kelly
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