Touchpad My touchpad is not working at all. Can use a wireless mouse. Tried resetting by turning off computer, but that did not work.

try to press the fn key and f6 both

Try pressing the Fn key (lower left ) and F7, this enables & disables the touchpad.

Often there is a button along the top of your keypad" f "keys.Look for one with wireless beams on it. Press FN and that button .1stFn then2nd Wireless buttonThat should turn on wireless...Also you could hook up an external mouse

Try uninstalling the touchpad driver from the Device Manager, restart the Computer and reinstall the Touuchpad driver after connecting a wireless mouse.
If the issue persists then this indicates that the issue is with the Touchpad sensor and requires to get the Touchpad serviced.

is the mouse still attached when the touchpad doesn't work or does it still not work when you detach the mouse, if it works after detaching the mouse, your computer automatically disables the touchpad when a mouse is plugged in.

No need to disable the touchpad they should both work at the same time. Have you tried both the mice on another PC?. The first mouse should have the correct software already installed but you will most probably need to install software for the microsoft mouse. I hope you have tried resetting by hitting the button on the receiver then while its flashing the button on bottom of the mouse? If all this fails do have any other USB devices you can test on laptop?......good luck

PS I hope its not the batteries

Time for a new mouse!

I’m happy to help further over the phone at https://www.6ya.com/expert/joshua_ac64e182ed26f66d

I had the same problem after purchasing an HP laptop with a Synaptics TouchPad. After using a wireless mouse for awhile, the TouchPad stopped working. The TouchPad light was white, indicating it was enabled. No TouchPad devices was listed anymore in the Mouse Properties in the Control Panel. I tried reloading the driver but nothing changed.

After shutting down the laptop and removing the battery (according to owner’s manual) it worked again. After turning on the laptop, make sure the TouchPad works. Then go to Control Panel, Mouse, Device Settings tab, and make sure a Synaptics TouchPad is listed in the Devices list and that the Enable button is grayed out.

right click My Computer >> Manage >> Device Manager.

See if the drivers are installed

those laptops have a button just over the touchpad if the light in it is orange/redish its of if its blue its turned on if the touch pad doesent work while its a blue ligt it may be some thing wrong with it.