I have the same exact problem as the other 5 users, please advice:
"My 5500 will only print in light grey, no black, but on the calibration page it will do black, makes no sense. I have removed the ink cartridges, and replaces, no solution, run ink jet cleaning program that is on the printer, no solution, re-calibrated in, no solution. I have even removed the printer ink head cartridge and cleaned and replaced no solution, so I am going to call Kodak."
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I spoke to Kodak - manufacturers of the printer. They indicated that because their cartridges are cheaper than the competitors, they recommend the printer head may need replaceing, and they recommend it be replaced each time the cartridges are replaced.
They are sending me a relacement printer head, which should solve the problem
This is a guess but from what I have read I would say bad printhead, Kodak and a batch made in usa plant that got too hot in processing thus are faulty. Contact Kodak and go thru a few test with them and they will ship you out a new printhead, new ink tanks by overnight air and FREE of charge.
if you are running windows vista there is a built in roadblock to being able to add any custom size pages. You have to turn off user account control by going into control panel, users, user accounts and then turn on/off user account control. After you do this you can add any size you want then if you want the added safety go back and turn on the user account control. Hope this helps and happy printing!
You'll need another printhead and before you say this is a terrible inconvenience remember that with any other printer you replace the printhead with every new ink cartridge. Printheads aren't supposed to last a long time and depending on the amount of printing, they really aren't even supposed to last a long time.
Try these steps. Open the printer, remove the ink and remove the printhead (See User's guide). Reseat the printhead and the ink cartridges. The printer will come up with an error message that requires calibration. Do the calibration and scan the sheet that prints right after by pushing the start button. In the menu options, clean the printhead. Do one basic and one deep. Print a demo sheet (another menu option) to see if the quality has gotten better. If it has not call Kodak AiO Tech support. You will need a replacement printhead.
I assume that the printer is set to print in grey scale as below. follow the same procedure to change it to colour mode. If its still priniting in the Grey scale mode, Then please check the ink level in the printer.
Print in grayscale To print in grayscale 1. Open the Printer Properties dialog box.
2. Click the Color tab.
3. Click Print In Grayscale.
4. In the Print In Grayscale drop-down list, select an option.
5. Select any other print settings that you want, and then click OK.
I solved this problem but probably not what the printer manufacturer would recommend! The reason you are just getting grey is that the black ink cartridge is either empty or dried out from non use and only the color cartridge is working. I had the same problem after being away for 5 months. I put the printer cartridge in a bowl of warm water to disolve the dried out ink on the print pad. I dried off the cartridge with a soft cloth and then it worked perfectly.