Hello my printer is leaving gabs in horizontal lines. it has all new cartridges. please can yoy help thank you

first verify it's the new cartridge, if possible replace with another to confirm cartridge problem, and if so just install another one.

but if it's not the cartridge it could me a number of reasons, from a bad fuser leaving marks or a scanner failure or even a charge problem.

need to first eliminate the obvious.

If you need further help, reach me via phone at https://www.6ya.com/expert/howard_563901c2e8628759

Hello. Your cartridge, probably, just needs cleaning. Remove the cartridges from the printer. Take a warm, damp paper
towel. Set one ink cartridge on
the paper towel like how it is
placed in the printer - nozzles
facing down. Drag the cartridge
lightly across the paper towel in
one direction (left to right)
until the bottom of the cartridge
looks clean. Do the same thing to
the other cartridge. Place them back in the printer. If problem persists, try to check this link to the Lexmark website. http://bit.ly/a8KP8M . It gives you another way of cleaning the cartridge nozzles. Hope these resolves the problem. Good luck!

It sounds like your printer needs a cartridge alignment. This can be done through your printer software. If that doesn't work, it needs a new cartridge.

please rate my answer as helpful. thanks, Joe

Checked ink cartridge's, two had dried out, still had ink in them but the exit apertures were blocked.
So new set of ink cartridges and problem fixed.
Thank you
Jim

Hi!



There are so many possibilities due to which you may get horizontal lines while printing. Please check these one by one---

1. The corona wire in the cartridge may need cleaning, although the one in the printer is usually at fault. The corona wire can be reached through the top front slot of the cartridge. Use a Q-Tip.

2. PCR (charge roller) is loose or defective in cartridge or defective toner bin. Change the cartridge as it will get worse.

3. The moisture content of the paper could be too high. Store paper in a temperature controlled area.

4. The transfer roller could be going bad. This is the spongy feeding roller in your printer which is right under the cartridge head when you put it in your printer. You can replace the roller yourself, for under $20.00.

Please do rate this solution as FixYa and revert for further assistance.

Thanks
Rylee

Your ink cartridge (s) is dried up, even some new ones are dried up, even tho' they're sealed.

Some self-tests don't use black.

In Lexmark printers the ink cartridges can get clogged sometimes. Re-cleaning the nozzles might help fix your problem. Make sure your ink cartridge is not getting empty.
Hope this helps.

i just fixed this problem.  first i bought a new (remanufactured 3rd party) cartridge off ebay and found it wasn't working either.

there are cartridge cleaning instructions in the troubleshooting help section that show you how to carefully wipe clean your cartridges.  follow that, it solved my problem.

Hello we have had customers with this problem and this model printer We came upon this type of problem also exhibited the same lining when you did a nozzle check independant of the computer (not attached to computer and just using the internal head check print) This was a cartridge problem and after replacing the cartridge the problem stopped.