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Go to your nearest cell phone carrier store and ask them to take a look... They will be able to fix the problem in a flash... The old motorola razors made in 2007 had this problem... If your phone wasn't made in around that time it might be a lemon... Take it in to the store to find out though.
Download GOT software (got.bz). Purchase a day or a month's access to the GOT server, connect the phone using a USB cable to your computer and unlock your phone and any other Motorola or Sony-Ericsson phone you have lying about the house.
Can you describe what browser functions you wish to use on you Razr or how you are accessing these features? With Verizon, the Razr uses OpenWave software to access the internet and comes enabled with all plan. Internet browsing is performed through your wireless phone connection, not through the phone tools software.
The Mobile Phone tools software is used to synchronize data between your phone and your PC such has phone lists using a usb cable designed for your phone.