The printer was working fine - it needed a new Canon 8 BK cartridge so I changed that over - it then printed two documents but is now showing an error on screen: "The type of print head is incorrect. Install the correct print head." - nothing has been changed on the printer except the new cartridge which is the proper Canon cartridge - not a refill or a copy.
Ok I figured out what to do. Open the over take out all your ink cartriages. Then flip the print head level on the left hand side up and squeeze the top of the print head (where all your ink sits on) and lift it up. You may want to blow off any dust that may be in there and put the peint head back and replace al your ink put the level down and you should be good to go if not you may have to replace the head.
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Unfortunately, the printer is designed to need all of the ink cartridges in place and no empty ink cartridges. This is designed to protect the ink system from damage.
There is a way to print a color document in black and white but it won't help with your issue. (Enter the Printing Preferences by right clicking on the icon for the Canon MP500 in the Devices and Printers Panel (Win7). (It's Printers for the Vista Classic View and Printers and Faxes for XP) Then put a check mark in the box for Greyscale Printing in the main tab. Then click OK and close the window. There is a similar method for Mac OS versions.)
If you're using Canon OEM (branded) cartridges you're going to need to ID the problem chip/cartridge so I'd try and get hold of some empty originals from somewhere (CartridgeWorld or similar perhaps?) and put those in as replacements for one cartridge at a time until you ID the problem cartridge/chip
If they're non-branded then chances are you do have more than one of the same chip but the solution is much the same...
If all else fails, take the printer to a friendly retailer who sell Canons and ask them to help you ID the problem cartridge.
I've tried everything, it still says the following tank cannot be recognized... it's the pink cartridge...I only want to print in black and it won't work if any color cartridge is empty...this is ridiculous! PLC Help!
The number 5 is a Pigment text black while the number 8 is a dye photo black. The text black is for black text mainly and the photo black is for use when printing photos. Since the text black is always running out it means you are printing a lot of documents in plain paper mode.
I recommend using QUALITY refill ink like Hobbicolors which is sold on eBay and will save you a bundle of money. The MP830 is a 5 ink printer so you need the 5 ink kit like the IP4300.
I am also getting this error message. For a few days I could take out the offending cartridge and the printer would forget for one printing and then go back to telling me that two of the same cartridges were installed.
HELP! I am about to chuck it out the window, though I believe CANON should send us all new ones.