When a print job is sent from the computer the printer receives the job as is evident from the print job management screen; the printer responds and the rollers start up but then the red light comes on steady and nothing is printed. The job disappears off the job management screen however as if the job printed successfully.
Have changed the toner and checked as best as possible for any jams but still doesn't print. Connectivity seems fine and the printer worked with no probelms last week.
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A software program responsible for managing all print jobs currently being sent to the computer printer or print server. The print spooler
program may allow a user to delete a print job being processed or
otherwise manage the print jobs currently waiting to be printed.
It sounds like data is being received by the printer from an outside source.
Try disconnecting the printer from the computer system so it is a free standing printer. Power the printer ON and put in ONLINE if you do not get strange characters printing the print job is definitely from the computer system some place.
If you do not get the print jobs printing when the printer is disconnected from the computer system, it could be that the print jobs are being sent from the wrong driver or print queue on the system, you may need to try to identify who is sending the rogue print jobs.
There is probably nothing wrong with the printer, but it may not be be receiving all the dope it needs. Usually the printer needs a CR/LF signal at the end of the file to print. If it doesn't get that it will assume that it hasn't got all the file and will hang. This may be a setting in the application producing the file, or a setting on the printer itself (i.e needing either a full CR/LF signal or just one of these). Don't like the idea that it doesn't print its own test page though....
First, I would try canceling the document either at the printer (hit cancel if it has already been sent) or at the computer.
You can do this by going to start -> settings -> printers and faxes double click on the printer to open it right click on the offending file and hit delete
It sounds like both of these have been done already. So...next option.
Second option - Restart the print spooler Go to Start -> Settings -> Control Panel -> Administrative Tools -> Services Click on the "Print Spooler" Select Restart
Third option - delete the document from the spooler Stop the Print Spooler by following the instructions above and clicking "stop" Delete all files in the c:\windows\system32\spool\printers directory Restart the print spooler.
CAUTION!!! - This will clear out both the offending job and any other jobs that have been sent to the printer after the offending job. If you have a number of other jobs, you may wish to clear out only the offending job from the printers directory.
Ben_ndee, if you press the "Go" button do you receive a secondary error light combination?
If this is the only combination you receive, the error is indicating a problem in the laser/scanner assembly.
Many times disconnecting and reconnecting the scanner will eliminate the error condition but there is a very good chance the laser/scanner assembly is faulty and needs to be replaced.
The part number is RM1-4262-000.
Check "Help" and "About Internet Explorer" You should see a big "7" as the version. If not then we can worry about that later. The solution I'm going to give relates only to "7".
Look on the right top of the IExplorer window. See the printer icon? click on the tiny black arrow next to it and pick "Page Setup" out of the list.
Click the "Printer..." button and make sure it has your printer listed. Then click on the "Properties" for your printer and find "black and white only" or "grayscale" then ok.
Try your print again from the Internet.
Another "gotcha" from hp. Some of their printers (evidently not this one) will refuse to print anything if one of the cartridges is missing or out of ink. You might just have to buy another color cartridge and everything will be fine. :)
Try connecting the printer via the USB port on either one of the computers. Then test if the machine prints fine then likely possibility is that the Network interface card is faulty remove the network card and install in a different slot and test. If the same thing happens then reinstall the drivers and test.