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If the water used is hard it will build up with shale, and block the steam vents, best to flush with clean water after every second use . Best to take to the dealer and have it serviced .
Read the operator's instructions. They are available of the Russell Hobbs site or by contacting Russell Hobbs UK on-line through the "Contact" link. In most cases, steam irons tend to clog with hard water deposits and need to be de-scaled from time to time. If that doesn't help you, buy a new iron. Rowenta's seem to perform best.
I had to empty water out of iron and clean surface to get the marks to stop. After putting new water I let the iron heat up and ran it over and over on a white sheet until marks were gone. Maybe that will help you.
I would write to russell hobbs and complain, my friend bought one of these 18 months ago and hers got hot but no steam through. She sent it back to them and they sent her a new one as a gesture of goodwill.
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