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Posted on Apr 01, 2011

We at CAAP Davao Philippines have a MGE Galaxy 3000 10KVa UPS with serial no. 13299-4. It was installed last 2003. We had three times replaced its batteries over the period of years, the latest was 2008. But it occassionally (once or twice a week) gives a low battery life alarm for the past year or two. We do a hard reset all the time when this happens just to eliminate the alarm. What is your advice on this? Thank you very much. Caesar - Facility In-Charge, Transmitter Station

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Anonymous

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  • Posted on Apr 01, 2011
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On the Galaxy display you could see what is the remaining battery life time as calculated by the software. Normally after you replaced the batteries you are supposed to reset this counter using specific software by the manufacturer. According to your information you have replaced the batteries 3 times in 5 years period. This is not normal. Nevertheless since the last replacement in 2008 it appears that the battery are now reaching the end life, which is generally 3-5 years life expectancy.

I would review the following of the assumption that the UPS is fully operational and the charging system is working.

1. Do a load test or a battery impedance test to verify the batteries are good
2. I would look at the battery life time specification, whether it is 3-5 years, 5-7 years ect.
3. Check the room temperature, every 10 degrees Celcius above 25 deg reduces battery life time by half
4. Check the number of power failures/ duration of these power failures and if possible what load were on the UPS at the time of the power failures.
I hope this will help. If all verifications are to specifications, then most likely it is a software problem

Testimonial: "Thank you for your advice. We will check it out with our people. Thanks again."

  • Anonymous Oct 20, 2011

    does this applies to 15kva mge galaxy 3000 ups. Will it come up after battery replacement

  • Anonymous Jan 18, 2021

    UPS need new batteries all the time,
    it is big service thing...
    2 to 5 year life.
    the manual tells you what to do
    RTM go to the makers web site and read the manual. do not get electrocuted doing so.
    up to 340volts inside and can be lethal
    NOOBS stay out. ok>?
    ask a tech that does HV equipment to do this.
    it is not A 5 volt toy.
    sorry NOt.

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  • Posted on Apr 05, 2013
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What is the software name?

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  • Posted on Jun 25, 2012
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It is always recommended to use the software each time the battery replacement is carried out. This helps in battery life and ageing calculation.

  • Joe Kotey
    Joe Kotey Jan 17, 2021

    Hello, do you please have the software available?

  • Anonymous Jan 18, 2021

    read my answer joe. (above) and
    what software are you talking about
    for any UPS
    all there is , is on the makers web site.
    ever go there and look.
    The OP left of the makers NAME IT IS APC
    a very common brand.
    https://www.apc.com/shop/us/en/products/...


    go there,
    then click support
    and ask them for help and software.

    do not get electrocuted touching anything inside ANY UPS.
    un-interruptible Power systems.

    easy no, learn to ask the maker for help
    not get 3rd party wrong or weak answers.
    ask them, and win, even save a life.

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