Hi, Performing a manual power reset Turn off the camera. Remove the battery pack. Press and hold the power button for 30 seconds. Allow the camera to remain without power for 60 seconds. Reinsert the battery pack. Turn on the camera. To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted. If the issue persists, service may be required.
Based on the information you've provided, it seems that the Lens Mechanism of the Camera is damaged when it fell down. The Lens of the Camera is not focusing properly while capturing the images. As the issue is with the lens mechanism, the previously captured images are displaying normally. I suggest that you try resetting the Camera and check if the issue can be resolved.
Thanks for contacting FixYa.
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