Sounds like you need to reset your counters.
Check these areas on your printer to see if you can locate them.
To select events that will raise alarms:
1. In the navigation pane, expand the Canon Devices node and the Configuration
node, and click Alarm Management.
2. Select the check box for each type of information you want alarms generated for.
3. Click Apply.
Specifying Rates and Timeouts
To set rate and timeout values:
1. In the navigation pane, expand the Canon Devices node and the Configuration
node, and click Rates and Timeouts.
2. In the Discovery Refresh Rate list, click how often the client should refresh the
navigation pane's list of discovered devices.
3. In the Alarm Poll Rate list, click how often the client should poll for alarms.
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